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Customer Communication and Contact Strategy Manager - 12 ...
 
Title: Customer Communication and Contact Strategy Manager - 12 ...
Category: Other
Job type: Permanent
Job status: Full Time
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Description:
The Customer Communication and Contact Strategy Manager at St. Pancreas International will take responsibility and oversee the implementation of the e-crm contact strategy. You will use email and push notifications to engage with our existing customers and convert non-bookers into travellers.

Knowledge of the travel industry is desirable and experience with Salesforce Marketing Cloud is key.

Requirements

We’re looking for someone who…

Will develop a roadmap of campaigns linked to the customer lifecycle with the objective of improving the customer engagement and traveller experience to generate additional revenue. Identifies gaps and opportunities using insight and data available to differentiate the customer journey, and improve segmentation and targeting, using tools available in the market where appropriate (e.g. Machine Learning / AI). Maximises the ROI and ROE of campaigns through results analysis and implementation of learnings. Manages our email development agency, ensuring they deliver on time, on budget and with the quality expected. Coaches and develops a team of 2/3 individuals. You will need…

A minimum of 4 years in a CRM role. Strong understanding of GDPR regulations. Strong ability to summarise, understand and turn data into actionable plans. A proven record leading agency pitches. Experience managing external partners and a team. Benefits

Travel benefits for work and play A great pension Exclusive discounts and perks If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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