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Customer Care Advisor
Title: Customer Care Advisor
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £22,000.00 - £24,000.00
Salary per: annum
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At Florence we all have a definitive mission - To reduce spend in the healthcare industry and increase salaries of healthcare staff. A people-centric tech company based in the heart of London's thriving tech community, Florence is redefining how nurses and employers interact. Our online platform helps healthcare institutions find and book temporary staff without the need for expensive recruitment agencies.

We are a growing team of 15, founded and lead by a former doctor-turned-entrepreneur. This is a really exciting time to join Florence and be part of a team that is filled with collaborative, passionate and driven people.

The Customer Success Team are looking for a Customer Care Advisor to focus on maintaining and delivering an exceptional customer journey to all of our existing and potential healthcare professionals.


Handle telephone enquiries from clients and nurses Deal with all incoming queries and complaints on our live chat function Ownership of the live chat, as well as improving our usage of it Deal with all incoming emails from clients and nurses Own and improve all of our customer service processes Work on ad hoc customer success projects General administrative duties Deal with both our clients and nurses Requirements

Strong customer focus Ability to understand how to deal with our clients, as well as our users (nurses) Excellent written and verbal communication skills Ability to adapt to change Ability to balance workload and deal with multiple priorities Aptitude to work with a team in a changing environment Experience of dealing with live chat would be advantageous Benefits

25 days holiday Company contributory pension scheme Regular company and social outings Free breakfast once a week Brand new MacBook supplied when joining Access to Kitchen area supplied with free teas, coffees etc Opportunity to contribute to growth to an early stage start up Fun, friendly and collaborative start up office environment
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