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Collections Administrator
 
Title: Collections Administrator
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
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Description:
Hello, we’re Neyber and we help UK employees be better with their money.

Neyber is a free employee benefit taking care of the financial wellbeing of UK employees. Neyber enables employees to support their workforces financial wellbeing through access to financial education resources and affordable loans. The idea is to build a community of employees who can confidently deal with money and have access to fairer finance when they need it.

ABOUT THE ROLE

You’ll be working in a exciting dynamic, fast-paced environment where the ability to work well under pressure and to clearly defined deadlines is key. The role will be reporting to the Credit Operations Manager.

You’ll initially be responsible for:

Contacting customers who are in arrears, to compliantly collect outstanding payments, in line with the collections policy and company values Show forbearance to agree fair and reasonable repayment arrangements in instances where customers are unable to clear arrears immediately, making use of income and expenditure forms as applicable Signpost to the relevant agencies such as PayPlan or StepChange in those instances where customers require further guidance in managing their debt Recording where appropriate any customers who exhibit signs of vulnerability Despatch notice of sums in arrears and default notice letters in a timely and compliant manner Referring defaulted accounts to debt collection agencies Liase with the debt collecting agency to ensure our customers are being treated in line with Neyber standards Record bankrupt and deceased accounts as required, liasing with finance and credit risk to ensure necessary actions are completed Completing weekly and monthly reports on collections activity Support customer administration as required, including answering calls, responding to customer emails, sending annual customer statements and other admin tasks ABOUT YOU

Good listening, questioning and information gathering skills Strong attention to detail Good interpersonal and communications skills. Strong telephone manner Strong numerical skills Strong customer service skills Strong focus on delivering a positive customer experience Experience of dealing with a UK Credit Reference Agencies Experience of managing third party collections agencies (desirable) Proven ability to work collaboratively

Requirements

Minimum 2 year operational experience in collections Knowledge of money laundering regulations Knowledge of FCA policies as it relates to collections, credit management and debt recovery processes Knowledge of documentation that customers need to complete and the supporting information required Information that may be obtained from customers and third parties and its value, in risk assessment, to the credit operations team Knowledge of the consumer lending sector and understanding how this applies to this role, is desirable An understanding of outside agencies who customers should be referred to in the event of financial difficulty Awareness of FCA CONC regulations, forbearance and debt collection guidelines Benefits

Amazing equity scheme 25 days holiday Private healthcare and life insurance Childcare benefits Cycle to work scheme Perkbox membership (Multiple discounts at various retailers) Gym discount Free lunch Fridays Complimentary team breakfast Mondays Fresh fruit Fully stocked drinks fridge Friendly, fun working environment Regular company socials Fast-growing environment
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