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Customer Success Manager
 
Title: Customer Success Manager
Category: Other
Job type: Permanent
Job status: Full Time
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Description:
We’re looking for a Customer Success Manager to create long-term, trusting relationships with our clients. Your role is to onboard, educate and advise our clients to help them achieve excellent results using our technology and services.

In this role, you will:

Project manage the onboarding of new clients Provide outstanding support and assistance to onboarded clients, addressing any issues with speed and efficiency Educate and advise clients on digital fundraising best practices Set, track and monitor client goals and support clients in achieving these Assist the Account Manager in ensuring successful contract renewals Identify upselling and cross-selling opportunities Work effectively with the wider team to ensure smooth delivery of client needs balanced with ongoing product development Identify how our products and services can be improved Ensure that contract terms and conditions are met Requirements

For this role, you should:

Ideally have proven experience of working within the higher education or nonprofit sectors Be well informed on digital fundraising best practices Have excellent project management skills Have strong communication skills (both written and verbal) Be able to problem-solve effectively Reporting to: Head of Client Delivery

Start date: January 2019

Salary: £45k

Benefits

27 days of annual leave + 3 days leave between Christmas and New Year + 5 life days Flexible working hours Remote working possible
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