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Commercial Operations Executive
Title: Commercial Operations Executive
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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As part of an agile and collaborative team, Commercial Operations Executives liaise with stakeholders across the business to assess requirements, develop approaches and implement solutions. You will capture, manage and deliver changes to existing systems, contribute enhancements to processes and produce timely reporting.

Providing support with key business deliverables, you will offer cross-functional business and technical skills, assess and manage risks, report on progress and balance the business needs with technical constraints.

Responsible for the production and delivery of recurring reporting to key stakeholders, you will ensure accurate information is distributed across the business and will be the point of call for stakeholders’ queries.

Key Responsibilities:

Reporting: Supporting the organisation with specific reporting requirements around individual, team and territory performance to promote effective planning and strategy definition. Developing and delivering analytics to evaluate business requirements and recommending changes or improvements which positively impact productivity across all commercial channels. Continued development of Salesforce reporting and dashboards.

Data: Supporting the organisation by entering, cleansing, and conducting data manipulation and analysis to drive efficiencies throughout the business.

Sales Support: Providing data and reports to help their day to day activities along with management of customer accounts within the Salesforce platform.

Change Management & Innovation: Develops and influences new approaches. Establishes procedures, plans and practices which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments. Develops strategies to enhance decision making.

Results & Accountability: Ensures that effective controls are developed and maintained across the organisation. Takes corrective action, as appropriate. Strong commitment towards goals and outcomes and to ensure completion within established time frames. Drives and facilitates projects, ranging from simple to complex; focuses on results and measuring attainment of outcomes.

Planning: Coordinates Quality Assurance & execution plans, baseline metrics, setting and monitoring goals.

Collaboration: Working with other departments to understand ‘as-is’, improvements, processes and developing user cases by working with senior stakeholders. Liaising with our Training department to ensure programmes are on the roadmap ready for release.

Communication: Actively participates in weekly meetings to define team’s action plan and review progress against goals. Holds team members accountable for progress on key program actions.



An excellent understanding of managing data and back office systems such as . Strong analytical mind, enabling you to question, understand and articulate data in a simple but informative way. First class IT skills including Microsoft Excel, Process Mapping and Database management. Excellent verbal and written communication skills that enable you to work with people at all levels. Ability to display outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines with an eye for detail and a calm approach when under pressure. Preferred:

Experience with reporting tools such as Conga or PowerBi. A degree in a relevant such as computer science, economics, business, information systems or related field. Benefits

What we’ll give back to you:

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at Zoopla even more enjoyable. Some of these benefits include:

A competitive salary and bonus package A healthy learning and training budget, as well as the chance to go to conferences around the world every year The latest equipment - be it a Linux or Apple or Windows machine Free breakfast, healthy snacks, coffee and soft drinks Paid parental leave for those key moments in your life We have lots of other great benefits within the business, these are just a few of themHealth insurance Moving day off, birthday day off, charitable day off In office gym and pilates + yoga classes Flexi holiday policy Bike to work scheme Season ticket loans for those long commutes Employer matching pension up to 7.5% 1 month full paid paternity leave to spend more time with the kids We also want to help you with your life events, so offer interest free loans for special moments in your life like moving home, buying your first home and your wedding
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