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Business Analyst
Title: Business Analyst
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Business Analyst

Business Analyst required for our eCommerce team in London with possible EU travel. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.

Responsibilities include:

To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer

Identify and recommend options for potential solutions and assessing them for both technical and business suitability Create logical and innovative solutions to complex problems Present proposals to clients Analyse business systems in order to recommend efficiencies Provide estimates for future analysis work Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction Provide training to users of a new system as required Communicate and collaborate with the test team Plan and work flexibly to meet deadlines Keep up to date with technical and industry sector advances Customer Service responsibilities:

Maintain great client relationships at all levels of the organisation Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required Manage situations and relationships both internally and externally You…

Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and find new ways of doing things. A team player who is proud of your work and wants to share with everyone! You like working in a fast-paced environment and are driven by the desire to improve the online purchasing experience for everyone, no matter what they are buying and from where! You will be client focused and be willing to be flexible when required to make them happy.

The techy bit….we need you to be really great at:

Mandatory experience includes:

Extensive analysis experience eCommerce and retail experience Production of user stories and acceptance criteria Experience of analysis and design of systems (package integration and bespoke development) Experience of Business Process engineering Ability to work on your own initiative to an agreed action plan Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills Strong problem solving, time management and organisational skills Strong commercial awareness and business acumen Energetic, enthusiastic with strong attention to detail Exposure to:

Knowledge of accessibility guidelines Website usability Jira/Confluence Knowledge of the project lifecycle and project development methodologies If you know some of this even better!

Ideally knowledge of Hybris Knowledge of SalesForce and highly desirable Knowledge of Adobe Experience Manager advantageous Database experience Experience with WebSphere Commerce Salmon is an award-winning global digital eCommerce consultancy with operations in London, Amsterdam, Beijing, Melbourne and New Delhi. We’re part of the global WPP group and Wunderman Commerce.

Our aim is to define, design and deliver dynamic, high performance, state-of-the-art eCommerce sites for the world’s leading brands. We work for some of the best… Audi UK, Akzo Nobel, DFS, Halfords, Sainsbury’s, Selfridges, Staples, Ted Baker, Xerox, YOOX NET-A-PORTER GROUP and many more.

Our Salmon DNA is what pulls us all together. We want to make our client happy. Our reputation is based on having the best people in the business, who are honest and straight talking and really want to understand not just our clients but their customers. We are passionate about the innovative approach we take in everything we do and we are proud of what our teams achieve. We show respect for all and trust and empower our people and we won’t settle for second best!

As our business grows, so we need to find new people who share our values, work ethic and DNA. We especially want to encourage more Women to join us and take a key role in shaping and moulding some of the best eCommerce sites in the world.
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