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Level 1 IT Engineer - Hertford
Title: Level 1 IT Engineer - Hertford
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £18,000.00 - £19,000.00
Salary per: annum
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Job Title: Level 1 Engineer

Department: IT

Location: Hertford

Benefits: 22 days annual leave, Pension, DIS, CSP

The Level 1 Engineer will be a hands-on member of the IT Services Team responsible for the initial support and incident classification. The Engineer will also support on-going operations and IT projects. This is an internal customer-facing role within the IT Services Team and requires excellent prioritisation, responsiveness and customer service along with excellent verbal communication skills.

Key Duties & Responsibilities

Duties and responsibilities will include, but not limited to:

* Provide initial support and incident classification

* Actively respond to problems, incidents and requests

* Providing fault diagnosis and treatment to address problems

* Working with other disciplines to ensure products are installed, configured and integrated to ensure the solution meets the user's needs

* Act and perform per Group expectations

* Interaction with other teams

* Produce workable solutions to a range of problems

* Monitor and maintain quality and productivity.

* Work in a systematic, methodical and orderly way.

* Manage time effectively

Key Skills & Knowledge

* Microsoft Operating Systems (Windows 7, Windows 10)

* Microsoft Outlook / Exchange

* Microsoft Office 2010, 2013, 2016, Office 365

* Understanding of networking fundamentals

* Basic understanding in Routing and Switching protocols

* Software and hardware troubleshooting

* Ability to communicate in verbal and written form at all levels

* Organisational skills to ensure delivery is efficient, accurate and conducted in a timely manner

* Ability to prioritise multiple tasks working to tight deadlines

* Understanding ITIL v3

* Takes initiative, acts with confidence and works under own direction

Education / Work Experience

* IT Apprenticeship

* Or 1-2 years of working experience

* IT related training / certificates

Information Security

* Implement and act in accordance with the company's information security policies to protect all assets from unauthorised access, disclosure, modification, destruction or interference.

* Report security events or potential events to the IT Manager or Head of Operations.
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