7,816 total live jobs
 
Search jobs
Enter keyword(s):Search tips
Select job sector:
Enter Town/Country/Postcode
Enter salary range (£)
Advanced search
Register your CV
Let us make life easier for you! By storing your CV in our secure database recruiters can find YOU taking the hassle out of looking for jobs yourself.

Jobs
Level 1 IT Engineer - Hertford
 
Title: Level 1 IT Engineer - Hertford
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £18,000.00 - £19,000.00
Salary per: annum
More jobs like this
More jobs by this recruiter
Create jobs by email
 
Description:
Job Title: Level 1 Engineer

Department: IT

Location: Hertford

Benefits: 22 days annual leave, Pension, DIS, CSP

The Level 1 Engineer will be a hands-on member of the IT Services Team responsible for the initial support and incident classification. The Engineer will also support on-going operations and IT projects. This is an internal customer-facing role within the IT Services Team and requires excellent prioritisation, responsiveness and customer service along with excellent verbal communication skills.

Key Duties & Responsibilities

Duties and responsibilities will include, but not limited to:

* Provide initial support and incident classification

* Actively respond to problems, incidents and requests

* Providing fault diagnosis and treatment to address problems

* Working with other disciplines to ensure products are installed, configured and integrated to ensure the solution meets the user's needs

* Act and perform per Group expectations

* Interaction with other teams

* Produce workable solutions to a range of problems

* Monitor and maintain quality and productivity.

* Work in a systematic, methodical and orderly way.

* Manage time effectively

Key Skills & Knowledge

* Microsoft Operating Systems (Windows 7, Windows 10)

* Microsoft Outlook / Exchange

* Microsoft Office 2010, 2013, 2016, Office 365

* Understanding of networking fundamentals

* Basic understanding in Routing and Switching protocols

* Software and hardware troubleshooting

* Ability to communicate in verbal and written form at all levels

* Organisational skills to ensure delivery is efficient, accurate and conducted in a timely manner

* Ability to prioritise multiple tasks working to tight deadlines

* Understanding ITIL v3

* Takes initiative, acts with confidence and works under own direction

Education / Work Experience

* IT Apprenticeship

* Or 1-2 years of working experience

* IT related training / certificates

Information Security

* Implement and act in accordance with the company's information security policies to protect all assets from unauthorised access, disclosure, modification, destruction or interference.

* Report security events or potential events to the IT Manager or Head of Operations.
Apply for this job
 
(3rd party vacancy)
 
If this job is not for you, why not try one of these instead?