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Client Success Associate
 
Title: Client Success Associate
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £36,000.00 - £48,000.00
Salary per: annum
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Description:
FundApps is a startup that helps investment managers monitor and comply with worldwide regulations. Our competition is stuck in the dark ages with slow, clunky, complicated user interfaces and installed software. We're shaking up the industry - providing a beautiful & intuitive web-based service which takes away our clients' pains and lets them get on with what they do best.

We've won multiple accolades from organisations such as Wired, World Economic Forum, Deloitte amongst others.

About usWe're a small team (currently ca. 45 people) of smart, friendly people with amazing diversity - 25 nationalities at last count. Our HQ is in London and we have a growing office in New York. We collaborate very closely and take pride in delivering an amazing service to our clients, who are some of the world's largest asset managers, hedge funds and pension funds.

We've successfully bootstrapped our way to profitability, so we have an incredible amount of freedom when it comes to creating our own destiny.

Read more about us and see a video of us live in action: /

What you'll be doing

The Client Services team is essential to FundApps' success. We have a stellar list of high-profile clients (3 of the world's 10 largest hedge funds) relying on us for their day-to-day business, and we strive to provide the best service possible. Our B2B NPS stands at 62.5 (Excellent) and we’re embarking on some serious growth globally across our teams and clients, doing things in RegTech that have never been done before. No two days are the same, and we hope you find this as exciting as we do!

You’ll be responsible for building and maintaining strong relationships with FundApps’ clients, ensuring their experience of using FundApps is a happy and productive one. This is a role that benefits from a broad skill set and will help lay the path to continue building your career. At its core, the Client Success team is directly responsible for keeping FundApps customers happy, productive, and blown away by the level of support and care we provide.

From Day 1 you will be getting stuck in and building your product knowledge and confidence - everything from managing our client onboarding process, supporting incoming client queries, and ensure we are delivering excellent service to all our clients and prospects. You’ll quickly be responsible for the implementation and long-term relationships of your own portfolio of clients

If you’re looking for a new challenge and this sounds exciting to you, we’d love to hear from you!

Requirements

Essential

Passion for client support and the role it plays in making a client-centric team successful (you've hopefully read about how Zappos do it). Minimum of 3 years’ experience in client success, account management, relationship management or software implementations roles Demonstrated ability to partner with clients at a senior level and manage the demands of multiple client accounts A techie at heart and a self-starter who thrives in a fast-paced, virtual and autonomous environment. Passionate about customer success and making life simpler with technology Have impeccable follow through skills - you have a pulse on customer needs and can set expectations on delivery and next steps You're great at explaining things to people, and have flawless written English. Knowledge and understanding of financial instruments (equities, bonds, derivatives etc) Excellent organisation, project management and time management skills Authorisation to work in the UK Bonus Points

Understanding and interest in regulatory compliance Basic coding experience to help with data manipulation Experience in a fintech, startup, or tech firm Knowledge of German, French, Spanish or Italian. Familiarity with applied use of graphics interchange format files Benefits

Life at FundApps

???? £1,000 learning budget each year and unlimited professional development leave ???? Peer micro-bonuses through Bonusly ???? Flexible working - 90% of our team do it regularly ???? 25 days holiday leave + an extra day next year if you use it all ???? Birthday off ❤️ 4 days volunteer leave + 2 company volunteer days ???? 12 weeks leave for all new parents regardless of gender, location or family structure ???? Unlimited sick and compassionate leave ???? Monthly team outings, including crazy golf, karaoke and escape rooms ???? Peer-led ‘Brown-bag lunch’ learning sessions ???? Matched pension contribution up to 5% ???? Flexible Wellbeing Allowance ???? Cycle to work, tech scheme and childcare vouchers Check out our blog post if you’d like an inside scoop on Life at FundApps

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We are proud of the diversity of all FundAppers - it makes us strong. You will find flexibility around religious observances, our national flags all around the office, a monthly ‘Laydeez who lunch’ and a Pride celebration with some epic Cher and RuPaul playlists! If you’re looking for a workplace where you can just be yourself, you’re in the right place.

Your privacy

Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at FundApps. We may also retrieve and store information from your public social media profiles for the same purpose. You can find out more about how your data is used and your rights in our privacy policy.
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