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Infrastructure & Client Services Specialist
Title: Infrastructure & Client Services Specialist
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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The IT Team is about....

The purpose of the IT & Infrastructure team is to provide technical support and a robust infrastructure aligned with business requirements. To use innovative technologies to facilitate best-in-class technical support across the company. It will be essential to be vigilant that security requirements and standards are adhered to. Passionate about providing an exceptional service to internal customers and ensuring smooth business continuity. To build relationships based on trust across the business, ensuring that all the necessary infrastructure is secure and fit for purpose. Always striving for excellence and pushing the boundaries of technology by stretching the team’s capabilities. Collaborating cross-company with all departments to meet business needs.

With a business acumen and service-orientation toward activities and processes, we help Semafone and its customers be more secure than ever before.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our service, and we live for our customers. We have high expectations and a career in the IT team means challenging yourself to always be better.

There is no other place where Enablement and Innovation competes so strongly with Security and Compliance. We are process driven, technology obsessed, creative, passionate, business oriented and fun.

We’re disruptive – come and join the IT revolution

The Role

Maintaining highly available environment with strict compliance posture leveraging the latest technology stack to achieve maximum security without compromising functionality operating under ISO 27001, PCI and ITIL framework providing operational services to all Semafone teams (Sales, DevOps, Platforms, Support, PMO, Finance, HR)

Client Systems and Standards Management:

Technical SupportEnd-user devices (laptops, mobiles, headsets, monitors) Operational Support End-user devices specifications management per business needs (mobiles, laptops, screens, printers, peripherals) using Client Standards configuration, enforcement and compliance management – Ivanti, AD Group Policy, Azure MDM, Azure Intune Client Security Management (BitDefender, Mimecast, Ivanti, Yubikeys) Device Cascading, Upgrading, Decommissioning Asset Management Break-fix all client related hardware globally End-user Applications Operations and Management Client Build Systems and Process – WDS, Windows Intune, Windows Autopilot OS configuration (Windows 7,10, Linux) and hardening IT Support and Service Desk Management Incident and Service Request Triaging Incident delegation to other teams maintaining ownership Incident Support and Resolution for our user base globally Asset Management Service Catalogue Maintenance, User Knowledge base management and Self-Service Portal Service Requests Process Meeting Rooms Operations and Support (Conference devices, Presentation Screens, Audio, Video equipment) Handling onboarding related tasks, including equipment provisioning, account provisioning and new hire education Create and Enforce IT policies (security, email, accounts, passwords, compliance, etc) Writing and updating IT documentation and media content Participating in a variety of projects at any one time External Vendor Management and partnerships Infrastructure and Business Services:

Office 365 management: Skype4Business, Sharepoint/OneDrive, Exchange, Intune, MDM, Azure AD Data Management Services (Shares, Groups, Access Permissions, Audit) Disaster Recovery and Backup Operations Remote access (VPN) system and policy administration Email Protection (Mimecast policy and troubleshooting) Automatic Client Patch Systems Configuration, Operations and Management (Ivanti) Network and Perimeter Security Operations (rules updates, log analysis etc) Certificate Services (AD CS, PKI) Management (issue, revoke, renew) Virtualization Platforms (VMWare ESXi, VCenter Operations, Hyper-V 2012) Operation, Administration and Management Anomalies monitoring (DarkTrace) and security event management IPS/IDS client systems (BitDefender) Identity Management Services (AD, Azure AD), MFA Support and Operations (DUO) Requirements

Technical requirements

Technical Experience in ITIL/ITSM organisation with a Service Desk function. Experience managing Windows/Linux/Mac OS environments in a Client Support function Master of one or more Office 365 functions Administration of Client Management systems (SCCM, Intune, Ivanti, ServiceNow) Certifications in Microsoft, Linux, Cisco or similar technologies Soft Skills requirements

Service Excellence and Customer Care Capability to partner with other departments to enable technologies within an agile led environment Presenting/Defending the IT business case Project Management Benefits

Here at Semafone it's all about delivery and we pride ourselves in providing a flexible working environment which aims to support our staff as they journey through their career.

For country-specific benefits check out each job role, but what else do you get besides your all important salary?

Bespoke Discounts & Communications HubperkSTIR is our internal communications hub which houses a whole host of retailer discounts where you can literally save £/$000's a year! Work / Life BalanceWe offer excellent time off benefits and promote flexible working whenever we can. Great Physical SpaceWe've got fabulous new offices in all locations. All mod-cons and tech'd up to the rafters it's a technologist's dream location. Team EventsWe regularly get together socially. Annual 2-day offsite, 'FraudSTIR' which involves internal and external presentations, team-building activities and usually a very large bar bill! We are a market leader in secure voice transactions and trusted by our customers and partners. We are on a journey to secure all personal data. We recruit diverse, ambitious, innovative people who want to grow in a supportive and collaborative environment. We are passionate, work hard, have fun and celebrate success.

What we'll give you;

25 Days Holiday, increasing with length of service up to 28 days Competitive Salary Up to 10% Bonus 4 x Salary Life Insurance Vitality Health Insurance HealthShield Cash Back Plan Employee Assistance Programme Bespoke Discounts and Communications Hub Up to 5% Contributory Pension *All final interview candidates will be subject to a DBS check as a pre-condition of a potential offer of employment. Any information found will be considered when making the final hiring decision. Please be aware that the background check process will not go ahead without your written consent
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