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Junior IT Support Engineer
Title: Junior IT Support Engineer
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £17,000.00 - £23,000.00
Salary per: annum
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Fantastic opportunity role for a junior IT support engineer to join our well-established client based in Colchester town centre. As the junior IT support engineer you will provide the first line of support for I.T. issues across the firm's offices for the various software, applications and hardware used within the firm, involving all aspects of customer support. The role of Junior IT Support Engineer includes both telephone and desk side support and will include visiting branch locations as required. This is an ideal role for someone with fantastic IT knowledge looking to work for a company where they can really progress with their career in IT support.

The Role

* Be available on the Help Desk to take incident or emails at all times.

* Ensure all incidents/service requests are logged and dealt with in the quickest, most effective and efficient way, ensuring where within your control a resolution is agreed with the customer

* Manage customer expectations by regular updates

* Develop customer relationships that ensure the delivery of exceptional client service

* During a Severity 1 incident, make sure the IT Director has all necessary information

* Ensure all customers that visit the Help Desk area are assisted and have an incident logged and progressed within the incident logging system

* Develop an in-depth knowledge of key applications and stay abreast of developments in new technologies

* Where appropriate take ownership of applications and managing the software lifecycle i.e. upgrades, patches, deployments or mini projects as directed by the IT Director.

* Contribute to continuous improvement by challenging what can be improved upon and promoting efficiencies

* Maintain operational, configuration, or other system administration procedures as requested by the IT Director.

The Person

1st level and/or 2nd level support experience (desirable)

* Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment

* Demonstrable knowledge of Cloud technology, specifically Microsoft Azure and Office 365.

* Awareness of ITIL including Change, Capacity, Availability & IT Service Continuity (DR/BCP)

* Motivated to establish and eradicate the root cause, not treat symptoms.

* Windows OS level knowledge

* MS Office experience

* Understanding of iPhone & Mobile Broadband

* Active Directory experience

* Understanding of Tablets/Laptops/Desktops

* ITIL foundation (desirable)

* MCP (desirable)

Benefits to you

* Competitive Salary £17 - £23k per annum

* Working hours Monday to Friday 9am - 5.30pm

* Town centre location easily accessible on public transport

* Holiday 20 days plus bank holidays

Immediate start offered to the right person
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