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Customer Relations Executive
 
Title: Customer Relations Executive
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
About Tink Labs

Tink Labs is a vibrant travel tech startup focused on enriching the experience for hotel guests to ensure they can experience their destination like a local whilst also using the hotel's facilities and services via the device.

handy, the innovative flagship product from Tink Labs Limited, is a new benchmark for travel technology. When implemented as an in-room solution through hotel partners, handy combines the functionality of a personal smartphone and hotel in-room phone services into one fully integrated device. The device enables travellers to connect with their surroundings, understand the local attractions, amenities, nightlife and much more. Guests that use handy can live like a local during their stay.

The development of handy is the first step towards achieving Tink Labs' goal of addressing the needs of the global traveler.

handy is already available in 82 countries around the world, covering 650,000+ hotel rooms and has helped millions of global travellers stay connected.

For more information, please follow us on: /.

We are going through a period of growth, appointing new Senior Management team and developing a brand new and exciting value proposition. London is our EMEA HQ and is a centre for both our hotel facing and consumer facing business.

Our Values are: Trust, Transparency & Togetherness.

About the job

To Assist Hotel partners through the correct and prompt handling of enquiries related to company’s service Find solutions for exceeding customer expectations Identify issues and if necessary refer to the appropriate department Obtain and evaluate all relevant information to handle product and service enquiries Communicate and coordinate with internal departments Track customer enquiries that haven’t been immediately resolved and ensure they are addressed by the appropriate department in time Investigate new enquiries and issues using available information and recourse Record details of inquiries and customer feedback Record details of actions taken for future reference Identify and escalate situations requiring urgent attention Identify and report reoccurring issues that may suggest a more serious root problem Provide feedback on the efficiency of the customer service process Make suggestions for improving and developing the Customer Service operation Assist guests with their online booking requirements Participate in team meetings to discuss performance and possible service improvements Communicate with staff in international markets on service issues where appropriate Requirements

Qualifications & Experience

At least 2 years Experience in call center, customer service environment, preferably in telecom industry or e-commerce in the hospitality industry Good soft skills in handling customer enquiries Strong background knowledge of customer service principles and practices Proficient in Microsoft Word, Excel, and PowerPoint as well as skills on using Google Sheet, Doc, and Slides Problem analysis and problem-solving skills Strong communication skills Attention to detail and accuracy Proactive and able to work under pressure Able to work as a team and willing to learn new techniques, concepts, and system Good command of spoken and written English, one more EU language or Mandarin
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