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Customer Service Team Member
 
Title: Customer Service Team Member
Category: Other
Job type: Contract
Job status: Full Time
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Description:
As part of our Customer Service team, we’ll be looking to you to be the host and provide the true friendly face of Eurostar, striking up a memorable rapport with all of our customers as they depart from and arrive at perhaps the world’s most iconic international high speed railway station – St Pancras International.

Using your warm character, active listening skills and friendly manner, you will be helping to make each journey begin and end as seamlessly as possible as you intuitively recognise each passenger’s needs, quite often before they have done so themselves!

Requirements

We are looking for someone who...

Has excellent face to face experience in Customer Service to deliver the service promises our customers have come to expect. Understands how to be the perfect host as customer pass through our station. Enjoys working in a team environment Has the ability to work under pressure from time to time Is happy to work shifts that include some early mornings, evenings and week-ends You'll have...

At least an advanced (C1) level of conversational English At least an intermediate (B1) level of conversational French Benefits

Travel benefits for work and play A great pension Exclusive discounts and perks This is a 1 year fixed term contractIf you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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