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Account Manager
 
Title: Account Manager
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £40,000.00
Salary per: annum
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Description:
Build personal relationships with founders of the UK’s most exciting tech companies

Do you love dealing with tricky client situations with the freedom and responsibility to actually make a difference? Do you get your kicks from being deep in the action, negotiating our most valuable contracts? Do you get excited about building long-term, sustainable win-win relationships with your clients?

If this sounds like you, read on!

GrantTree works with many of the UK’s most innovative companies, helping them to maximise their government funding opportunities. Our sales are ramping up and we’re scaling up our retention team and processes to match. That’s where you come in.

As an Account Relationship Manager, you’ll be expected to quickly gain a deep understanding of the funding schemes we offer, and get stuck in helping clients to get the best out of GrantTree within a few weeks. You’ll join a small but rapidly growing team, and help define processes as well as execute them on our client base of over 600 companies.

A couple of months in, on a typical day you might:

Scan team communications, see one of your client’s names pop up, and get involvedWork with claims delivery team to collate the client info we need to complete the project Set up and facilitate a meeting to ensure the client and delivery team get what they need Debrief with the team to help get the projects over the line Call some of your clients to catch up with them and make sure they feel cared for Advocate for and see through a change in our delivery process that was raised in your conversations Track your customer success metrics and build them into your weekly report to the account management team About Us

GrantTree was founded 8 years ago and employs 40 people. In our culture everyone has the freedom, power and trust to do their best work. We call this open culture. Our way of working aims to uphold human aliveness and commercial success simultaneously; it’s been successful for us so far, although it's not for everyone (check out our GlassDoor reviews to learn more).

Requirements

You have experience in executing and maintaining successful client retention strategies within the Financial Services and/or Tech space You are comfortable making 20+ calls in a day when you need to You have demonstrable negotiation and contract management skills Familiarity with metrics like Net Promoter Score would be advantageous Benefits

We believe that people should be rewarded fairly for the work they do. At GrantTree there is no secrecy over salaries and the way we work them out. For this role, this is likely to lie between £30k-£40k depending on experience. We do not work on a commission basis, and this role is no exception. We focus instead on offering empowered, purposeful work and an attractive overall package. If commissions are important to you in staying motivated, this is not the role for you.

Aside from money, we offer a place where you can be yourself. We want you to develop your skills and fulfil your potential. We have a flexible approach to working, and while this role will require you to attend face to face meetings, your time outside of those meetings can be as remote as you like. Our office near Old Street is bright and airy, with a fab roof terrace. You can take up to 6 weeks as holiday each year.

Equal Opportunities

Teams are stronger when they have a diverse range of people. We welcome applications from everyone, regardless of the categories they put themselves in. We also encourage talented ‘square pegs’. If you think you’re the right person for the job even though you don’t quite fit the role spec, be daring and apply!

Are you excited by GrantTree but not sure about this role? Please feel free to send your CV to so we can contact you about future vacancies.
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