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Customer Research and Insight Analyst
 
Title: Customer Research and Insight Analyst
Category: Other
Job type: Permanent
Job status: Full Time
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Description:
As a Customer Research and Insight Analyst you will monitor and track performance of the customer journey by analysing and summarising key findings from our on-going customer trackers. You must work with the Data and Insight team to create a single customer view and act as the voice of the customer

Requirements

We’re looking for someone who…

Can write briefings for research agencies and support in the pitch process, fairly assessing the quality of agency proposals. Can use SPSS or similar research tools to analyse data from the Customer Satisfaction Monitor and other quantitative research studies Manages the Eurostar online community and ensures that we are utilising the platform in the best possible way Supports in the set up and implementation of an ‘in the moment’ customer feedback tool that provides the business with real times customer views and a daily measure of performance Will lead the implementation of customer surveys on and the Eurostar App ensuring they meet stakeholders needs without being intrusive to customers Collects Vox Pops from customers in station, on board the train and through the online community, to help bring research topics to life You'll need…

Experience working in a research / insight role A proven record of running both quantitative and qualitative research To be able to write questionnaires, discussion guides and engaging debrief presentations Experience with SPSS or similar analytical tools A working knowledge of Tableau to be at an advantage Benefits

Travel benefits for work and play A great pension Exclusive discounts and perks If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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