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Customer Service/Compliance Administrator.
Title: Customer Service/Compliance Administrator.
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £18,000.00 - £22,000.00
Salary per: annum
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Customer Service/Compliance Administrator.


Salary: £18.000-£22.000 depends of experience

BENEFITS: Could increase after 3-6 months. Candidate will also have the opportunity to get monthly commission for generating successful leads for the sales team.

Duties and Responsibilities of the Customer Service:

* Registering and inducting candidates over the phone

* Dealing with customer services queries

* Data entry

* Meeting call targets for incoming and outgoing calls


* Answering phone calls from contractors and agencies.

* Dealing with payroll enquiries

* Printing off end of year statements

* Compiling and sending off registration packs.

* Processing contracts

* Using Merit payroll software to load data and check payroll data.

* Using Salesforce to record calls and queries

* Support other members of the team with any other ad hoc duties.


* Busy varied workload, candidate must ensure that they can multitask and ensure that all the work/tasks given to them are done

* Calls to be answered in polite promptly manner.

* Successful candidate must be able to remain calm under pressure.

Essential Requirements Customer Service :

* Preferably experienced in Umbrella or CIS payroll.

* Customer Service/ Administrator Experience

* Great telephone manner, must have clear speaking voice

* Good attention to detail and ability to hit the ground running.

Desirable Requirements

* Knowledge of Umbrella/CIS

* Educated to at least A Level.

* Experienced with Salesforce

* Exceptional customer service background

* Second language Romanian or Spanish
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