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Customer Support Specialist - London
 
Title: Customer Support Specialist - London
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
Taxify is one of the fastest growing startups in the world with over 15M happy customers in 25+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We are looking for a talented Customer Support Specialist, who will make it easy and effortless for all Taxify's users to take rides regardless of their country of location.

Let’s build the future of transportation together!

What you'll be doing:

Represent Taxify in any English spoken markets Support all Taxify's users and help them get the most out of our apps Create loyal fans by showing them we really care Contribute and share ideas to decrease the workload and improve the quality & speed of Taxify's customer support Be a key player in building a support team in a challenging growth environment Staying in touch with our customers 24/7

Requirements

Understand what does outstanding customer support look like and be ready to go the extra mile Be always ready to put customers first, be passionate about helping others Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Taxify Be a hustler, not stopping after 20 obstacles a day Have excellent spoken and written English, any other language is a plus Be passionate about new technologies and ridesharing Flexibility. Weekend and night shifts are required. Benefits

Motivating compensation – motivational salary No corporate BS – we’re moving too fast for that Amazing personal growth experience at one of the fastest-growing startups in Europe Working with a motivated and talented international team, plus regular team events Monthly Taxify credit – both for work and leisure rides Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 25+ countries around the world.

Did we spark your interest? Get in touch and let’s talk!
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