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Customer Service Advisor
Title: Customer Service Advisor
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £8.50 - £9.00
Salary per: hour
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Customer Service Advisor

Based in Colchester, Essex

School Term Time only - £9/hour plus holiday pay

Fantastic opportunity for parents who would like the school holidays off!

A successful and well-established family run business established in 1973 supplying educational supplies to schools is currently looking to recruit a Customer Service Advisor working term time only at their Colchester office. This is a fantastic opportunity for parents that would like the school's holidays off and also be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers.

The Role

This is a school term-time only role, working hours 7:30 / 8:30am - 4:30pm although occasionally subject to change based on business requirements.

You would be part of a team processing customers' orders and queries. These could be taken over the phone, by fax or email or through the company's website. Strong typing skills will be required in the role. There will also be other admin related tasks such as scanning delivery notes, sending invoices or assisting management in other admin related activities. There will also be the requirement to upsell or sell add on items when taking customers' orders.

The Candidate

o Quick keyboard skills with a typing speed of no less than 50wpm. This is essential

o Accurate processing of data with attention to detail

o Confident on the phone and able to build good report with customers

o Not afraid of upselling and looking for sales opportunities

o Organised and able to prioritise activities and multi-task

o IT competent with significant experience in ERP and CRM systems

The Company

A highly regarded third generation family business, supplying educational supplies to schools and colleges across London and the South East for over 45 years. This is a fantastic chance to work with a team dedicated to offering outstanding customer service, where people work hard and are encouraged to excel.

This role may be suitable for you if you have a background in any of the following: Customer Service Advisor, Sales Administrator, Sales Support, Customer Sales Agent, Sales Support Coordinator, Sales Coordinator, Administrative Support Assistant, Sales Support Assistant, Customer Services Administrator. We are acting as a Recruitment Consultancy for this role.
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