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Client Account Manager
 
Title: Client Account Manager
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
Digiterre Communica is the product-side of the Digiterre business. Communica itself is an enhanced CRM workflow and management system. Communica's clients include many of the world's largest hedge funds, asset managers, prime brokers and fund administrators.

The role of the Account Manager is to manage the relationship between the Communica Business Unit and the Client. In line with our published policies, procedures and relevant contracts, the key responsibility of this role is to fully understand our clients' challenges and work with them to ensure that their issues are resolved to their full satisfaction. Where opportunities are identified the Account Manager will work with the Client in drawing-up high level requirements and feeding these back to the Product Owner to determine the next steps (consequently this is a semi-technical role). In time, the Account Manager is expected to become an expert user of the Communica suite and provide training and advice to Clients on maximising the benefits of the system. As well as excellent communication skills and experience of account management the successful candidate should ideally come from a financial services background and have worked within a product business. A successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run. Some previous business analysis or technical experience is also highly desirable.

Responsibilities

Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Understanding all current Client cases and keeping them moving along to conclusion Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed Requirements

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or other relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (particularly Microsoft Dynamics) and MS Office (particularly MS Excel) Solid understanding of the software development lifecycle. Ability to create consistent requirements specifications in both technical and user-friendly language. Experience delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills BA/BS degree in Business Administration, Sales or relevant working experience. Benefits

Competitive salary and benefits apply.

The selection process:

Selected candidates will undergo an initial phone screen followed by online assessment and a meeting with senior leadership team and the CEO.

Our Values:

At Digiterre, we value:

Team: Understanding that the best outcomes are created by highly professional, high performance teams working together to deliver the agreed outcomes.

Ownership: Expressing a dependable ‘can-do’ attitude. We do whatever it takes to deliver a complete solution to a problem, on time on and within budget. We own the issues, not just the story.

Transparency: Actively communicating all the time. We are open and approachable in our dealings with clients and with each other. We appreciate others’ perspectives.

Expertise: Being highly professional at all times, displaying strong domain knowledge that is focused on solving clients’ business problems. Having the pragmatism and experience to propose multiple solutions and working with the client to select the best option.

Motivation: Being driven to deliver innovative, best of breed solutions that meet the clients’ needs.
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