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Customer Care Advisor
 
Title: Customer Care Advisor
Category: Wholesale / Reselling Sales
Job type: Permanent
Job status: Full Time
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Description:
An opportunity to join an exciting, high growth e-commerce business in our Customer Care team, our fastest growing team, full of people who are passionate about delivering outstanding customer care to our customers. We want our customer service to be as remarkable as the furniture that we’re delivering to homes.

The role includes managing incoming customer communication across email, phone, social media and live chat. However, it's not just about resolving customer queries there and then. This team is also focused on spotting trends or customer issues and working with internal teams on fixing these, whether that's our logistics, manufacturing, product design or web team. You will get great exposure to the business and be a key part of solving customer problems.

If you enjoy customer service and like to make a difference, are keen to learn and love speaking to people then we really want to hear from you today!

Requirements

Customer focused: confident and capable of dealing with customers and their queries A natural problem solver: able to spot patterns or customer issues and work with the business to fix them High energy: a positive and pro active individual with a ‘can do’ approach and attitude Strong team player: always willing to get stuck in and support the team and the business to get the job done Ability to pick up new software quickly: we work in across all our channels Excellent written and spoken English WORKING HOURS/ DAYS

Hours will cover shifts between the hours of 8am – 8pm Monday – Friday/ 9am – 5.30pm Saturday and Sunday You will be required to work shifts over the weekends and bank holidays Benefits

Competitive salary Share options programme Wellbeing allowance Pension scheme Private medical cover Perkbox voucher/discount platform Your birthday as an additional day off Increasing holiday allowance with tenure Friends & family discount About Swoon

Established in 2012, and backed by Index Ventures (Deliveroo, Dropbox) and Octopus Investments (Zoopla, Secret Escapes), we’re on a mission to be a global online interiors brand; making homes remarkable through distinctive design, beautiful craft and fair prices.

Swoon is an advocate for people who believe that home is a sanctuary and has the power to physically affect our health and happiness. Our customers are stylish and savvy professionals who are time-poor but thought-rich; they demand the best out of life.

We call them Hip & Humble, the obsessive creators of homes that constantly evolve with ideas that are as unique as their owners.

Swoon’s business model helps to fulfil the interior desires of the Hip & Humble. Our Fast & Responsive Design Process enables us to launch new designs every day, initially in a small batch. And our direct-to-consumer brand, without the traditional retail overheads, ensures our designs are not only distinctive but affordable too. We use real-time sales data to test demand very quickly and then scale production on only the most popular pieces.

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