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Senior Technical Support Engineer (Nimble Storage) w or ...
 
Title: Senior Technical Support Engineer (Nimble Storage) w or ...
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
Senior Technical Support Engineer (Nimble Storage) w Russian or German language skillsJob Description:

HPE Nimble Storage has developed breakthrough architecture that combines flash memory with high-capacity disk to converge storage, backup, and disaster recovery for the first time.

Technical Support Engineer Responsibilities Include

Energetic team player with excellent customer relationship skills and the ability to maturely and professionally manage and triage customer service issues and escalations.Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation.Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills.Independently diagnosing and resolving networking and performance problems with storage server environments.Must Have

Skills and Experience:

5+ years' experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication.Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment.Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.Nice to have:Experience with applications like Oracle, Exchange, SQL Server Veam, Back up Exec, and Commvault.Experience with VMWare, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre ChannelAbility to read backtraces and isolate potential problem areas at varying levels of depth and complexity.Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities.Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.Either Russian or German spoken and written language is required.#LI-SK1

Job:

EngineeringJob Level:

ExpertHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
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