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Senior User Researcher
Title: Senior User Researcher
Category: Other General Scientific Research & Analysis
Job type: Permanent
Job status: Full Time
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This is an exciting opportunity for a Senior User Researcher to join an ethical and tech-led company and be central to the development of a world-leading Design System.

We’re Bulb, an independent and renewable energy supplier. We have developed a unique operating model to provide affordable renewable energy to UK homes and businesses. Technology is at the very core of both our business and our member’s experiences.

Based in the heart of London’s vibrant startup community, we are also the first and only UK energy supplier to achieve B Corp status. We believe people are ready for an energy company they can feel good about.

Bulb cares deeply about helping its industry become a more inclusive and diverse place and we work hard to lead by example in this.


The Design & Research team sit at the heart of the business, helping our product teams building user experiences that make managing your energy simple and (dare we say) delightful.

As Bulb grows our products multiply and so we have a (publically viewable) Design System sitting at the heart of our design practice. Our design system was the first (we think) to embed user insight inside the patterns in the library. We want to continue to have User Research embedded in the evolution of our system and hire a researcher to lead and champion this work.

Here are some of the things we think will be valuable, but we're also open-minded. If you recognise yourself any of these traits then we’d love for you to send us an application.

You are passionate about user-centric design You are expert in UX research across both web and mobile platforms, with at least 4 years experience and a solid academic background You have a breadth of research skills (qualitative, quantitative, generative, evaluative) You have experience of working with Design Systems and/or are knowledgeable in usability testing to inform design patterns You are able to solve complex user experience challenges with simplicity, backed up with appropriate research You are comfortable interpreting, manipulating, and using data to make decisions You are fascinated by the detail and nuance of design and the intricacies of the user’s experiences You are an effective communicator with outstanding written and oral skills You are self-starting and entrepreneurial. Able to work autonomously to champion and lead research Benefits

Work alongside designers and a product team that are world leaders in Design Systems. Be part of a collaborative, flexible, and friendly environment. Develop and expand your knowledge, with opportunities for personal development. Competitive salary, share options, and bonus. Training budget, Healthshield, Sabbatical for long-term service, Team Social Budget
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