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Head Of Service Management
Title: Head Of Service Management
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £85,000.00 - £90,000.00
Salary per: annum
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Head of Service Management - Investment and Wealth Management

City of London

£85,000 - £90,000

Purpose of the Role:

Leading Wealth and Investment firm is seeking a Head of Service Management to oversee the Service Management team - Ensure the team is delivering service, process and reporting that meets the needs of key stakeholders across the technology team. To manage the Service Management team and its members. To help develop, deliver and manage the Service Management capability for the Technology team.

The Ideal Candidate:

* Incident and risk management background

* Experience implementing Service Now across a business

* Ability to manage multiple teams

* A problem solver - looking for someone who is proactive and thinks on their feet

* Consultancy background is highly desirable

Key Responsibilities:

* Team management

* Workload prioritisation

* Stakeholder management

* Agreeing strategic direction with stakeholders and relevant team members to establish roadmap

* Promoting the services of the team to Technology and the rest of the business

* Ensuring relevant governance is in place against key pillars of service management function including governance meetings, designs, documentation, etc.

* Escalation point for team incidents and requests

* Responsible for management of process engineers and Service Now Developer(s)

* Responsible for management of Incident, Problem, Change, Request managers

* Responsible for ensuring all relevant reporting is produced as requested by stakeholders

* Ensuring relevant information reaches key stakeholders to help inform strategic direction, short term tactical response as well as identification of risk

Key skills required:

* Experience working with Service Now

* Experience developing, implementing and running, Incident, Problem, Change and Request services

* ITIL qualified

* Experience working within a transforming function

* Experience building a high performing team

* Experience working with and managing staff assigned to development of Service functions

* Significant experience with stakeholder management

* Significant experience using Service Management to develop and support drive a technology function forward

* ITIL qualified with strong Service Now background

If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.
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