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Customer Service Supervisor - Moonpig
Title: Customer Service Supervisor - Moonpig
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Brand - Moonpig

Role - Customer Service Supervisor

Contract - Permanent

Location - Harlesden

Reporting to the Customer Service Operations Manager your main tasks will be to;

● Provide supervisory support within the day-to-day operations of the Customer

Service Department.

● Manage team productivity.

● Work towards improving 1st time Fix.

● Experience of leading a team of up to 10.

● To assist with the training of outsource agents on location and liaising with

outsource management to ensure consistency of service and maximise


● Flexible approach


About you

Leadership: Must have the ability to motivate team, earn their respect and inspire theteam to work to their maximum capacity. Show a willingness to take on responsibility.

Attitude: Should be positive, tenacious, enthusiastic, persistent, self-motivated,patient, and flexible. Must show a willingness to learn about new systems and


Commercial Awareness: Must thoroughly understand the business.Strong communication skills: An ability to communicate at all levels Benefits

This role is based in our Factory in Harlesden (North West London) where all themagic happens.● Car park is provided for all employees based in the factory● Regular socials, engagement activities, drinks, treats and plenty more – and you canbe as involved in as little or as much as you’d like We’re open & honest, actively listening to employee feedback to help us in our goal to become an Awesome place to work Together we have shedloads of ambition and actively support each other to hit our goals and drive the business forward All sorts of Learning & Development support, including a dedicated budget per team. We’re also launching exciting new development tools in 2018 25 day Annual leave (excluding Bank Holidays) Private Medical Insurance Private Dental plan Contributory pension scheme Family Care Life Assurance that pays out x4 salary Eye Care Vouchers Interest free travel loan Cycle2Work scheme Employee Assistant Program Generous credit to spend on our products (varies per brand) Referral scheme We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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