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Member Manager
Title: Member Manager
Category: Other Creative Design
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £40,000.00
Salary per: annum
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We are London’s leading film and TV locations agency and are looking for our first Member Manager to join our team through a period of exciting growth. With great benefits, development and an amazing work culture - Apply today!

This is a fantastic opportunity to work in film locations as part of the sales team. Our Member Manager will be our front-line correspondent in the world of locations. You will continually meet with industry professionals, devise strategies to better engage with the industry, manage member communications and re-establish and build out the membership benefits package. You will be responsible for hitting quarterly new member, and member location referral, KPIs

The Collective currently has around 150 members. These are industry professionals who specialise in film locations work, mostly Location Managers and Location Scouts. As a member of The Collective, these individuals are all incentivised to refer exciting new locations they find in the course of their work to The Collective for exclusive filming representation. Location professionals are well rewarded for bringing us great new locations, with 25% of the commission we make from hiring a location referred by an industry professional going directly to them, in perpetuity.

The idea of bringing industry professionals into the agency in this way was revolutionary when we first started in 2006, and it is the reason why we are called The Collective. When the agency was in its early days, a huge amount of time and energy was pointed towards growing membership and ensuring that industry professionals felt well cared for by the agency. In more recent years, as more focus has gone towards developing our location portfolio and growing relationships with building owners, Collective membership has dropped down the priority list. Many young industry professionals don’t even know that Collective membership exists.

The Collective is London’s leading film locations agency. We exclusively manage the filming activity at well over 100 buildings in and around London. We take pride in the fact that we get to work with every production that shoots in our incredible city.

The Collective is an energetic, creative and collaborative company. We are expanding fast during a period in which movie and TV filming in London is also experiencing huge growth.

We are currently in the process of re-inventing ourselves for the next generation of industry professionals. We have recently developed a new company mission and engaged an award-winning digital agency to redesign our logo, create a new brand identity and brand guidelines, and build us a new website. This should all be delivered early this year, and so it’s the perfect time for a dedicated Member Manager to step in and help maximise the impact of these new assets.


We’d love to hear from you if you have…

A self-starting, can-do approach The desire to make a difference and be a proactive part of building something unprecedented in an industry Outstanding relationship building skills A demonstrable track record in member management, possibly at a member’s club or for a subscription-based service Experience working in a member management, customer success, subscriber management, marketing or PR role Excitement about engaging with, and influencing within, the film and TV industry A proven talent for devising and executing effective member or subscriber strategies; spotting an opportunity and making it happen Skill in communicating across multiple internal departments and with multiple stakeholders A collaborative, supportive, team-oriented working approach Intermediate skill in using Microsoft Office and Google Docs suites Experience in the film or TV industry desirable but not essential Benefits

A competitive salary and potential for a bonus 31 days annual leave (inclusive of bank holidays and Xmas break) The opportunity to be part of a fast-growing, fast moving company An exciting office building in the heart of London (with celeb spotting potential) Lots of in-house company perks including Friday breakfast and Friday drinks Fun, supportive, passionate team and culture Opportunity to develop in-depth knowledge of an interesting and creative world Season Ticket Loan (Up to £5,000) Frequent social events
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