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Field Service Engineer - Instruments
 
Title: Field Service Engineer - Instruments
Category: Other General Scientific Research & Analysis
Job type: Permanent
Job status: Full Time
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Description:
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today. SUMMARY OF ROLE

 

The role of  Analytical Field Service Engineer is responsible for overall support of our customers  installed base to insure customers expectations are met and exceeded to the highest level of professionalism. The individual will be responsible for a variety of duties within a defined territory, onsite at customer locations. You will be required to manage the service needs of our installed customer base for analytical products, including first line maintenance and repair services, site installation, commissioning, start-up and after sales support.

 

 

JOB RESPONSIBILITIES

 

Carry out installation/commissioning, fault analysis and repairs on Emerson Process Management equipment, including investigation of persistent or not easily resolvable problems being experienced at customer sites

Provide diagnostic, troubleshooting, calibration and start up and commissioning services

To provide on-site customer training where required

Be available to support the on-call Rota

To assist Sales Engineers in the demonstration of Emerson Process Management products to potential customers and to provide guidance in product application and after sales service

Proactively identify Service/Product opportunities

Reporting performance measures on lead generation

Completion of all required reports, certificates and relevant documents

Full understanding of various service programs

Assist in the preparation of support literature for Sales opportunities

Be flexible to work throughout the British Isles, offshore or abroad and work unsociable hours including weekends where mutually agreeable to support customers

Adhere to Emerson Process Managements ethical values at all times

Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed.  The business reserves the right to make reasonable adjustments in line with business requirements.

REQUIRED QUALIFICATIONS AND EXPERIENCE

 

HNC/level  or equivalent experience in an Engineering discipline, such as electronics, computer science or control engineering

Relevant experience as an Engineer in a process control environment with a particular emphasis on installation, commissioning and start-up.

Experience in repair and servicing of Emerson Process Management and/or competitor products would be an advantage

Effectively communicates customer needs and opportunities

Develops and executes effective strategies and tactics to support customer needs

An understanding of C&I theory including Control loop configuration and tuning

Demonstrable experience in promoting the value of service contracts

Must have clear and effective communication skills verbal and written

Ability to work under pressure

Strong IT skills

Team player

Be prepared to travel as required

Full UK driving license
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