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Technical Trainer
 
Title: Technical Trainer
Category: Telecommunications Administration / Technician
Job type: Permanent
Job status: Full Time
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Description:
About StarLeaf

Founded in the UK in 2008, we have a global footprint with representation on every continent and offices across the world. We are on a mission to transform the way businesses communicate and collaborate by designing intuitive messaging, premium meeting and calling solutions.

In September, the company was named in the Gartner 2018 Magic Quadrant for Meeting Solutions and one of the fastest growing tech companies in the UK by The Sunday Times Hiscox Tech Track 100.

Our culture is built on collaboration, inclusion, creativity and support. This permeates everything we do, across all our teams and operations. We believe everyone at StarLeaf has a part to play in our success and that everyone should be rewarded for their contribution. This is why every single StarLeaf employee becomes a shareholder through the company’s share option scheme.

Every product. Every feature. Every detail. You’ll ensure our business and customers are up to speed.

While market leading solutions have a lot to do with our success, it’s our happy customers and exceptional sales teams that drive our class leading growth. As a Product Trainer, you’ll be responsible for ensuring StarLeaf’s customers and internal teams are experts on our solutions. Working with our product team, you’ll design and deliver world class training that’s comprehensive and engaging. This may be delivered face-to-face, live online or through e-learning. The ideal candidate will bring a passion for technology with the interpersonal skills required to deliver exceptional training.

Collaborate internally and externally to identify training needs within StarLeaf, our channel partners and our customer base. Work with our product team to design and develop world class training to satisfy these needs. Deliver training internally and externally to a variety of personas, including sales teams, support teams and end users. Evaluate the performance of training courses, providing critical feedback on how courses can be improved. Collaborate cross-functionally towards the continual development of course material. Be a solution expert, not only on StarLeaf solutions, but on surrounding integrations and other solutions in our market segment. Requirements

A charismatic individual who is excited to train and demonstrate to colleagues and customers using exceptional presentation and interpersonal skills, ideally with experience in training delivery. Confidence training a variety of personas, ideally with experience working as part of a sales organisation. A passion for technology with the ability to quickly comprehend and consume new information, ideally with experience in video conferencing and Microsoft’s UC platforms. The ability to translate complex topics into simple and clear explanations, ideally with experience in training design and development. A proven team player who naturally collaborates with colleagues and cross departmental teams. Enthusiasm for travel across Europe, North America and Australia/New Zealand, addressing the needs of a global audience. Degree level education, ideally with professional qualifications in training design and delivery. Benefits

Competitive Salary. Salary review annually. EMI share option scheme. Private medical insurance and long-term sickness/disability insurance. Life insurance of four times salary. Cycle to Work Scheme. The opportunity to join a friendly, motivated group of people who are all excited about working together towards a shared goal.
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