10,063 total live jobs
Search jobs
Enter keyword(s):Search tips
Select job sector:
Enter Town/Country/Postcode
Enter salary range (£)
Advanced search
Register your CV
Let us make life easier for you! By storing your CV in our secure database recruiters can find YOU taking the hassle out of looking for jobs yourself.

1st Line Technical Support Engineer
Title: 1st Line Technical Support Engineer
Category: Telecommunications Administration / Technician
Job type: Permanent
Job status: Full Time
More jobs like this
More jobs by this recruiter
Create jobs by email
StarLeaf is looking for a Junior Technical Support Engineer to join its growing team. The Support Team has grown significantly over the last couple of years and will continue to do so. You will be joining a close-knit team of like minded individuals who support each other, respect each other and enjoy spending time together inside out outside of work. Neelesh, our Head of Support loves his food so he is very generous when treating the team!

About StarLeaf

Founded in the UK in 2008, we have a global footprint with representation on every continent and offices across the world. We are on a mission to transform the way businesses communicate and collaborate by designing intuitive messaging, premium meeting and calling solutions.

In September, the company was named in the Gartner 2018 Magic Quadrant for Meeting Solutions and one of the fastest growing tech companies in the UK by The Sunday Times Hiscox Tech Track 100.

Our culture is built on collaboration, inclusion, creativity and support. This permeates everything we do, across all our teams and operations. We believe everyone at StarLeaf has a part to play in our success and that everyone should be rewarded for their contribution. This is why every single permanent StarLeaf employee becomes a shareholder through the company’s share option scheme.

The Role

As a Junior Support Engineer, you will have strong customer facing skills, some technical experience, a desire to learn and ambition to progress.

Aspects of the role include:

Answering and resolving support issues via phone, video and email.Troubleshooting hardware and software issues.Reproducing issues and investigating causes with test infrastructure. Remotely assisting with video conferencing room installations and helping customers and partners optimise their audio and video experience. Resolution of all tier 1 video incidents within agreed SLA’s. Responsibility for all client updates on tier1 incidents. Work within Reseller escalation process ensuring their tickets are dealt with within a timely manner. At StarLeaf you will be actively encouraged to broaden your skill set and knowledge. We want you to have fun, be challenged and to develop your creativity and skills by doing the things you believe in and that bring you the most satisfaction.


Skills, experience and qualifications

Passion and experience using technology. Computing and networking knowledge would be great to see.. Excellent interpersonal, customer service and communication skills. Organisational and planning ability. Aptitude to learn quickly. Adaptability and flexibility. Administrative skills. Attention to detail. Problem solving skills. Willingness to learn new skills, be a self-starter and team player. Understanding of a technical support environment and process. Future Prospects

As a member of our rapidly growing company, you will be presented with exciting opportunities to progress your career. You will make a real difference to the service we provide our customers today and be crucial to how they and the company evolve. Best of all you will be joining an exciting rapidly growing technology company.


Competitive Salary. Salary review annually. EMI share option scheme. Private medical insurance and long-term sickness/disability insurance. Life insurance of four times salary. Assistance with relocation expenses if applicable. 25 days annual holiday plus bank holidays. The opportunity to join a friendly, motivated group of people who are all very excited about the StarLeaf journey.
Apply for this job
(3rd party vacancy)
If this job is not for you, why not try one of these instead?