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Customer Experience Advisor
 
Title: Customer Experience Advisor
Category: Wholesale / Reselling Sales
Job type: Permanent
Job status: Full Time
Salary: £20,000.00 - £21,000.00
Salary per: annum
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Description:
Leading online interiors retailer, , requires a Customer Experience Assistant to join its London team.

RESPONSIBILITIES

Working under The Customer Experience Manager to provide an unparalleled and approachable contact for customers

Efficiently manage and log customer orders and queries as received through all channels – website, live chat (online), email and telephone in a timely and professional manner

Manage telephone orders and assist customers with any online queries

Raising quotes and invoices as well as processing payments

Assisting with personal style recommendations

Assist in customer returns as per company policy and processing refunds where needed with the aim of turning customer returns into an exchange

Provide trade customers with pricing and information and when advised assist The Customer Experience Manager in other special tasks for regular trade customers

Requirements

Minimum of 1 years experience in a similar eccommerce role.

Although not essential, a background in the luxury industry is considered beneficial.

Stellar organisational skills, fluency in english, computer literacy, impeccable telephone manners, as well as self motivation are essential characteristics.

Bilingual skills are a benefit

Confident with writing emails

Competent talking to HNW individuals over the phone

Use of Mac systems

Training will be provided on in-house systems (Zendesk)

Days of Work: Monday to Friday (9am - 6pm & 12pm-9pm)

Some weekend cover may be required

Benefits

Subsidised gym membership

Staff discount

Friendly start-up environment
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