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2nd Line Engineer
 
Title: 2nd Line Engineer
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £23,000.00 - £29,000.00
Salary per: annum
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Description:
An exciting opportunity to work in a successful, growing and highly respected organisation has risen. We at Priority One IT are looking for a dynamic, energetic and driven 2nd Line Engineer to join our expanding team, based in London Bridge.

The role will involve working alongside a highly experienced team of engineers, providing IT support to Priority One’s expanding client base, through a combination of telephone, remote desktop and onsite support. We have a very diverse client base, ranging from medical, finance companies, exclusive bar/restaurants to small/medium businesses and many more.

Priority One supports employees career development by offering the opportunity to gain additional qualifications/certifications to expand technical knowledge and development for those wanting long-term career progression.

Requirements

Main Responsibilities

– Working on the Helpdesk dealing with 1st/2nd line issues

– Conducting routine maintenance tasks for existing systems

– Covering on-call support duties on rotation

Key Skills

– Minimum of 2 years’ experience in a commercial IT support role

– 2nd line support experience in a 50+ user environment

– Outsourced IT support experience advantageous

Technical Experience Required

- Apple Mac

– Active Directory 2012/2016

– Windows 2012/2016

– Office365

– Windows 7,8 and 10

Benefits

We offer industry leading training and qualifications such as AWS, Microsoft and Cisco courses and certifications. Annual leave is 22 days.
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