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Customer Relations Executive - Mandarin or Cantonese
 
Title: Customer Relations Executive - Mandarin or Cantonese
Category: Food & Beverage
Job type: Permanent
Job status: Full Time
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Description:
About Hi Inc

Hi Inc is a vibrant travel tech start-up operating in 82 countries.

We are building the world’s most rewarding travel & lifestyle platform to connect travellers, hotels and destinations. Our aim is to reduce the most frustrating elements of the travel experience, so that travellers can experience more of the moments that make life special. Life is short so we empower people to experience all the world has to offer.

We have three main areas of focus, which all contribute towards building our innovative travel platform:

Hotels: We offer our hotel partners an integrated solution that encompasses marketing distribution, smart devices for hotel properties and data driven intelligence. We help hoteliers reduce costs, make better business decisions and ultimately elevate their guest experience.

Destinations: Our consumer and partner facing initiatives which target travellers whilst they are in-destination. This includes content, services, partner solutions and advertising.

Devices: handy, the innovative hotel smartphone from Hi Inc, sets a new benchmark for travel technology. When implemented as an in-room solution through hotel partners, handy combines the functionality of a personal smartphone and hotel in-room phone services into one fully integrated device. It enables travellers to connect with their surroundings, understand the local attractions, amenities, nightlife and much more. For more information, please visit: /

As part of our ongoing expansion, Hi Inc is looking for capable individuals to join our fast-growing teams around the world. London is our headquarters for Europe, Middle East & Africa (EMEA) and a global hub for all aspects of our business.

Our EMEA Values are: Trust, Transparency, Togetherness & Turbo.

About the job

To Assist Hotel partners through the correct and prompt handling of enquiries related to company’s service Find solutions for exceeding customer expectations Identify issues and if necessary refer to the appropriate department Obtain and evaluate all relevant information to handle product and service enquiries Communicate and coordinate with internal departments Track customer enquiries that haven’t been immediately resolved and ensure they are addressed by the appropriate department in time Investigate new enquiries and issues using available information and recourse Record details of inquiries and customer feedback Record details of actions taken for future reference Identify and escalate situations requiring urgent attention Identify and report reoccurring issues that may suggest a more serious root problem Provide feedback on the efficiency of the customer service process Make suggestions for improving and developing the Customer Service operation Assist guests with their online booking requirements Participate in team meetings to discuss performance and possible service improvements Communicate with staff in international markets on service issues where appropriate Requirements

Qualifications & Experience

At least 2 years Experience in call center, customer service environment, preferably in telecom industry or e-commerce in the hospitality industry Good soft skills in handling customer enquiries Strong background knowledge of customer service principles and practices Proficient in Microsoft Word, Excel, and PowerPoint as well as skills on using Google Sheet, Doc, and Slides Problem analysis and problem-solving skills Strong communication skills Attention to detail and accuracy Proactive and able to work under pressure Able to work as a team and willing to learn new techniques, concepts, and system Fluent in English and one of the following: Mandarin or Cantonese (verbal and written) Benefits

What We Can Offer:

Fantastic working experience in a fast-growing start-up Opportunity to grow Global experience working with various departments Fun and fast-paced working environment On-the-job training International exposure
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