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Card Fraud Specialist
Title: Card Fraud Specialist
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
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At Starling, we’re on a mission to help customers around the world live a healthier financial life, and change banking forever. We have a world class team and we’re looking for a Card Fraud Specialist to join us.

While we are a fully licensed UK bank, we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day 1, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

Since our launch we have grown to having over 400k customers trusting us with over £100m of their money. We’ve also won the Best British Bank award, and grown our team to over 300 people, all based in our East London office.

As a Card Fraud Specialist you will be responsible for uncovering and preventing card fraud trends as well as investigating fraud cases. You will also handle all card chargeback disputes from start to finish, this will involve contact with various stakeholders – in and outside of the business. If this wasn’t enough, you will help contribute and improve our ever changing processes in this exciting time of banking evolution.


This hybrid role will consist of conducting both card fraud investigations and retail disputes complying with Mastercard rules and relevant regulation such as the FCA. Creating and maintaining Chargeback disputes through Mastercard Connect in line with timeframes, regulations and requirements. Liaise with cardholders and retailers through in-app chat, incoming calls and emails. Evaluating and deciding the most effective dispute type to benefit the customer. Keep up to date with Mastercard rules to ensure claims are submitted correctly. Monitoring transactions and identifying suspicious activity. Identifying and combating emerging fraud trends and create fraud prevention rules where necessary. Communicate with potential victims of fraud to establish circumstances and additional information, before providing a fair logical decision, with supporting rationale. Requirements

You will ideally have at least 2 years’ experience in a Retail Bank environment, preferably within a Chargeback orientated function. Experience of using specific lines of enquiry used to dispute transactions – familiarity of chargeback reason codes would be helpful An understanding of card fraud and how it can be prevented. Knowledge of Mastercard rules and regulations preferable. Benefits

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