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Customer and Localisation Specialist - German
 
Title: Customer and Localisation Specialist - German
Category: IT/Software Development
Job type: Temporary
Job status: Full Time
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Description:
The Customer Service and Community team at Space Ape Games answers customer support queries and localises content for our newsletters and in-game newsfeeds that drive our community. As part of the Space Ape Customer and Community Support (CCS) team you will be the face of Space Ape to our players.

Our community (and our company) is fun, passionate, demanding, and a little sassy and we want someone who embodies these characteristics.

Requirements

Specifically we are looking for someone with the following:

Exceptional communication skills in English Confident in reading, writing and conversing fluently in German (you will be required to submit a writing sample and take a language test) Deep customer understanding and passionate customer advocacy Must be an avid mobile gamer Prior experience with at least one CRM system (Desk, Zendesk, Helpshift, Freshdesk or other comparable systems). Prior experience engaging with users on Twitter, Facebook, Instagram or Twitch. Previous experience in Community/Customer service. Ability to operate as an effective individual contributor as well as a collaborative team member. Self-starter with very strong work ethic and commitment to exceptional results Flexibility Working hours will vary and include late evening and/or overnights Weekends are required

Bonus Points

Prior experience in the video games industry Keen knowledge of mobile games players and culture Previous experience in localization or translation if specialising in a non-English language Already playing Rival Kingdoms, Samurai Siege, Transformers: Earth Wars or Fastlane This position will be done remotely working from your location and not the London office.

This is a contract position with potential to go perm.
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