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Soft Services Manager
Title: Soft Services Manager
Category: Security / Protective Services
Job type: Permanent
Job status: Full Time
Salary: £30,000.00
Salary per: annum
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Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

An exciting opportunity has arisen at a large international production plant in Thurrock, Essex for a highly experienced Soft Services Manager with a proven track record.

Reporting to the General Services Manager, you will be directly responsible for the management of the day to day delivery of soft services to the client.  This will encompass in house and out sourced resources to deliver soft services, which includes; catering, cleaning, grounds maintenance, pest control, staff shop and waste services.

This is an excellent opportunity for a dynamic manager to progress within the integrated FM business along with the opportunity to develop skills to progress into senior management.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients


Main responsibilities

To directly manage the following teams, catering, cleaning, pest control waste, grounds maintenance and staff shop Provide hands on support for all services on site (currently 43 employees) Deliver results against established KPI’s Ensure statutory compliance for the accounts Managing performance of in-house and out sourced services to agreed service level agreements Provide direction to the team to promote Sodexo strategies and best practice Support on-going business improvement with innovative ideas and solutions Support the General Services Manager with daily operational efficiency and driving team engagement, service improvement, compliance, commercial effectiveness and excellent customer service Implement and maintain the Statutory and company standards of hygiene and Health & Safety Manage the day to day compliance requirements of all services Ideal candidate

Strong financial acumen and commercial awareness Excellent communication skills and able to communicate at all levels Proven management experience in a Corporate Soft Services environment IOSH Managing Safety Qualification Experience and knowledge of managing delivery performance of an in-house and outsourced services to agreed KPI’s Proven skills in building strong relationships with customers and managing their expectations Proven ability in managing people related issues Ability to manage time effectively in an ever changing, fast moving environment About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
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