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Business Improvement Manager
 
Title: Business Improvement Manager
Category: Other
Job type: Permanent
Job status: Full Time
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Description:
The Business Improvement Manager will work closely with internal and external stakeholders to ensure successful delivery of business and customer improvement projects and initiatives. You will be responsible for maintaining a detailed overall project plan, mitigating risks, managing dependencies and producing regular project documentation. You will be responsible for real time operational delivery, including relevant reporting and insight and managing third party relationships and performance.

Requirements

We are looking for someone to...

Define projects and their deliverables in line with the commercial, operational and company strategic aims and objectives Champion change and deliver continuous improvement initiatives to drive and balance efficiency and effectiveness of the Eurostar Business Support Centre (EBSC) Proactively identify areas that can be digitalised to reduce contact and manage relationships with external companies to achieve this Proactively identify and manage projects risks and ensure mitigation measures are in place and managed Develop collaborative relationships with all EBSC internal stakeholders in order to ensure that front line teams are able to deliver a best class customer experience Work collaboratively with other key departments such as Digital and IS teams to ensure on-time delivery of projects that support the wider business You'll need...

Proven experience in successful management and delivery of projects, initiatives and an ability to work effectively under pressure to meet deadlines To be able to achieve buy-in from key stakeholders and be confident in chairing and leading meetings The ability to build relationships at multiple levels and influence discussions and decisions, including with our partners A good knowledge of application tools (MS Word, MS Excel, MS Project; Salesforce; Distribution Systems, etc Benefits

Travel benefits for work and play A great pension Exclusive discounts and perks If you feel like your skills and experience are relevant for the role, please don't hesitate to apply!

This vacancy closes 2 weeks after posting.

Eurostar is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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