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Client Manager - e-Commerce
 
Title: Client Manager - e-Commerce
Category: Marketing /Product
Job type: Permanent
Job status: Full Time
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Description:
At Pitney Bowes, we do the right thing, the right way.As a Client Manager at Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and the foundation of our company. Our thriving culture can be broken down into four components.

Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success Enjoy collaborating with others Strive to exceed expectations Move boldly in the quest for superior and best in market solutions If this sounds like you, then you may be a great fit for Pitney Bowes.

You are:

A trusted advisor who will consult with our clients on international e-commerce best practices. You will manage a portfolio of client relationships with our rapidly growing list of e-commerce retailers and build long term mutually beneficial partnerships. You will have the opportunity to make a significant contribution by driving international sales for major brands and increasing the overall performance of a fast-growing e-commerce company.

You will:

Be the primary business interface for our Clients through the entire lifecycle of the relationship and work closely with our clients to help them develop and deploy new capabilities and growth programs designed to grow and efficiently operate their international ecommerce business.

You will oversee multiple accounts, anticipate and manage the resolution of operational issues, lead and drive growth strategies. You will collaborate internally with our Product, Operations, Consumer Products and Insights and Professional Services teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.

The position will be primarily based out of our London office with regular client visits, and report to the VP, EMEA, Global Ecommerce.

Key Responsibilities include:

Maintaining strong relationships with each clients. Maintaining regular contact and updates. Working with the Technical Project Manager to ensure new clients experience an efficient onboarding process is in place Anticipating and resolving issues that impact our quality of service to the client Liaising with internal departments to ensure that any client related tasks are dealt with in a timely and efficient manner Drive and Support growth for our clients by Determining appropriate new features for clients and building business cases to demonstrate their value Understanding client roadmaps and ensuring needs are anticipated and opportunities are identified Working with the Technical Project Manager to ensure initiatives are delivered within expected timescales as agreed with the client Ensuring that new functionality that will drive growth for multiple clients is on our product roadmap Perform analysis on growth opportunities Perform competitive analysis Provide analysis to feed into quarterly business reviews for key clients Your background:

Proven client management experience, in an e-commerce and technology environment. Experience/background knowledge in Logistics (preferred). Demonstrated ability of having managed Enterprise-level customers for growth Ability to interact with client personnel at various levels, including Director and C-levels Strong interpersonal, communication, presentation and time management skills Broad understanding of e-commmerce and the following specialties International / Cross-border e-commerce Technology Shipping/Logistics Strategies Affiliate/Marketing Environment Experience of successfully developing and achieving sign-off on Business Cases Ability to influence others and resolve issues to drive initiatives through to completion Strong organisational skills, ability to multi-task and prioritise Works to deadlines and thrives under pressure Excellent MS Office skills (Excel, Powerpoint, Word) Ability to plan and carry out responsibilities with minimal direction, possesses a high level of initiative Strong analytical, assessment and problem-solving skills Ability to work independently and as part of a team We will:

Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( ) Our Team

Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S. and U.K. retailers and online marketplaces reach consumers around the world. Recently, Pitney Bowes acquired Borderfree, a market leader in global ecommerce solutions. This move accelerates our strategic vision to grow our company through expansion of our digital commerce businesses.

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.

**No Agencies Please**
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(3rd party vacancy)
 
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