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3rd Line Support
Title: 3rd Line Support
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £35,000.00 - £40,000.00
Salary per: annum
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3rd Line Support Analyst - 3rd Line Support Engineer - Office 365 - Azure - Powershell - SharePoint

J&C Associates are working closely with a market leading Microsoft Gold Partner Consultancy to find a 3rd Line Support Analyst. You will be working as part of an IT ServiceDesk that services a wide range of Government Organisations and Private Sector organisations. You will be have experience with a wide range of Microsoft Technologies such as Azure, Powershell, Office 365 and SharePoint.

Responsibilities for this 3rd Line Analyst role are:

* Resolution of escalated tickets within agreed SLA

* Installation of hardware & software and the provision and support of mobile devices.

* Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.

* Assisting in the documentation of the client services as appropriate.

* Identification of service improvement opportunities.

* Project delivery support.

This is a chance to join a growing organisation that believes heavily in investing in their people. Qualifications and training will be encouraged and paid for by the client. The client are looking to organise interviews for next week, so apply now.

3rd Line Support Analyst - 3rd Line Support Engineer - Office 365 - Azure - Powershell - SharePoint
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