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Client Director
Title: Client Director
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Our Mission & VisionThomsons Online Benefits is changing Benefits For Good. Our unique & innovative SaaS platform takes employee engagement to a whole other level. We are fast paced, ambitious, people focused & on a journey to dominate the global benefits market.

We are in the midst of the most exciting times in the company’s history and whilst we are recognized as the global leader in our industry we are not about to become complacent. We continue to work to revolutionize the market & our “PINK” people are what makes this possible.

It is time for Thomsons Online Benefits to continue its success and dominate the global market. We truly believe using our platform and products can impact people’s lives, nearly 2 million people already use our platform (Darwin).

Join us on our journey & take the next step in your career with the Client team at Thomsons!

About the team:We are a high performing, resilient team working with some of the world’s best known brands. We are the voice of the client internally at Thomsons. We are growing rapidly and are a team of around 40 across the UK and Romania.

Your mission will be:Manage relationships with senior stakeholders at the client, including C-suite Manage client escalations to resolution across the business Grow revenue, specifically though Land and Expand opportunities Retain our client base and protect our clients from the competition Maintain high levels of Client satisfaction and champion our Pulse program across the business Line manage a small group of Client / Lead Client Managers Be part of the Client Management Leadership Team and actively participate in the successful running of the ever-growing Client Management Team. Requirements

What skills and values you will bring:Client centric with a solid track record of developing strong stakeholder relationships Strong communication skills with the ability to have both strategic and practical conversations with all levels of stakeholders Be hands on, lead by example Have strong commercial acumen and be results driven Resilient, with a positive outlook A people manager, able to recognize and nurture key talent Collaboration, the ability to work across the company and time zones Ability to prioritize A quick learner Gains trust of others easily Ambitious, driven and self-motivated Well-developed communication and presentation skills. Benefits

Our “PINK” benefits & what you can expect:An opportunity to work in a fast growing, innovative company with the offering of progression A fail- friendly environment that encourages learning and initiative Flexible working options (when applicable) Birthday day off Weekly Health & Fitness classes Matching charity contributions, charity days off and Pay it Forward charity challenge A spending account for you to spend on the things you decide are important Pension, Life and Medical Insurance We remain passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, to ‘challenge everything and deliver excellence’ and to ‘maximise our potential’ are part of our unique culture, which is the glue that binds us.
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