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Protection Advisor
Title: Protection Advisor
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
Salary: £25,000.00
Salary per: annum
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I am currently recruiting for my client who are the UK's leading new homes specialist. Due to growth of the business they are looking for a Protection Adviser to join their Colchester office on a Full Time, Permanent basis.

You will be part of a team who are responsible for proactively managing customers' protection applications and needs, which will involve keeping in regular contact with our clients, and appointed insurance companies delivering high levels of customer service at all times.

As a Protection Adviser, you will have a proven track record in offering protection advice and ideally you will hold a CeMAP 1 qualification although this is not essential. You will possess excellent interpersonal skills with an ability to work effectively on your own as well as in the team environment,


* Retain existing protection policy arrangements taken out by our customers

* Minimise lost commission as a result of customers deciding to cancel protection application arrangements within the group

* Identify and generate additional mortgage protection sales

* Arrange suitable protection policies according to individual customer need

* Contact customers identified by the Protection Services Case Owners as wishing to cancel part or all of their protection arrangements

* Contact customers who have had non-standard acceptance terms issued

* Proactively contact our customers who have not made any mortgage protection arrangements to identify and fulfil protection needs

* To provide the highest level of service and Protection advise to customers

* To adhere to and comply with all internal processes and procedures at all times

* To provide Protection within scope and in accordance with company guidelines

* Meet the agreed sales targets, quality standards and key performance indicators.

* To ensure that all documentation used is current and relevant.

* To maintain Competency in accordance with the Company Training & Competency Scheme.

* Maintain and develop at all times product and industry (role) related knowledge.

* Strictly adhere and comply with all regulatory guidelines and obligations.

* Ad hoc duties as and when required by the Sales Manager, Director or Management Team.


* Previous protection sales experience essential.

* Ideally you will possess a CeMAP1/RO5/CF1 qualification or be working towards achieving it.

* Detail conscious with experience of working in an office based environment

* Motivated to meet and exceed personal targets and customer service standards

* Excellent inter-personal skills, with outstanding telephone manner and strong listening skills

* Highly competent Microsoft Office user, including Excel, Word and Outlook

* Clearly able to explain verbally and in written form the key features of our policies in benefit terms to ensure our customers understand and appreciate their value to them.

* Prioritises and plans work to ensure individual and team objectives are met within the timescales specified

* Adopts a flexible approach to work pressures and priorities to ensure team and individual objectives are met

* Actively seeks opportunities to develop relevant knowledge and applies this actively in the role

* Pays close attention to detail in all work activities to ensure mistakes are avoided and all standards are met

* Minimum 2 years Protection sales experience preferred

* Competent IT skills especially MSOffice


* Permanent full time employed role.

* Generous basic salary plus bonus and benefits (OTE to £55K)

* Full training provided with ongoing coaching and development.

* Outstanding career progression opportunities, with full support given towards achieving a full CeMAP qualification.

* Pre-determined and supported career path to becoming a fully qualified Mortgage and Protection Adviser.

* 28 Days Paid Holiday, (20 Days Holiday plus 8 Bank Holidays.)

* Get your Birthday off each year

* A flexible approach to working hours.

* Unrivalled opportunities for progression, promotion and personal development in an expanding business

* Perkbox Group discounts and employee benefits Scheme.

* Contributory workplace pension.

* Generous Staff referral bonus scheme.

* Death in service, life Insurance cover

* Free onsite parking


To please send your CV for immediate consideration.

Good Luck!

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