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Systems Engineer
Title: Systems Engineer
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £40,000.00 - £55,000.00
Salary per: annum
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Stream have the pleasure of working with a Cyber and IT Consultancy that boasts a decade of top-notch experience in providing secure online services for their clients, in fact I'd go as far as to say security is in their DNA (and so would they!).

Their Security Operations Centre (SOC) is without doubt one the key factors to their success and it acts a station for all their Cyber Security operations, they are always armed to the teeth to maximise their usage of Managed SIEM and Threat Protection services, within moments of an incident being detected.

They need an infrastructure support specialist to come in and join as a Systems Engineer, in order to support their infrastructure team. Their team is responsible for ensuring smooth and consistent operation of their customer and internal systems. This involves fixing any issues that arise.

This is a daytime shift role, but its an opportunity to join a front line team, where you're constantly challenged and your tech knowledge and reach newer heights.

Job responsibilities include:

* Assisting the 24x7 shift with monitoring internal and customer systems (servers, networking, storage, applications) and monitoring the portal for incoming Support tickets and Change requests, as well as assisting with triaging incoming support calls.

* Making sure that 2nd and 3rd line support tickets are prioritised and resolved, utilising appropriate tools.

* Planning, scheduling and conducting Change requests from customers

* Owning ticket escalations from the 24x7 team, providing fast and effective technical diagnosis & problem resolution, in accordance with agreed SLAs and processes

* Clear, concise and professional line of communication between all involved parties, internal and customers

* Representing the 24x7 shift and managing communications to/from the Engineering & Projects team, including handovers of new systems or enhancements

* Ensuring technical docs are kept up to date for all systems and solutions, seeking information/advice from the Engineering & Projects Team as required

Essential Technologies used/skills:

* Firewalls - Cisco ASA, Palo Alto

* Shared iSCSI Storage - DELL EMC, NetApp Solidfire

* Powershell, Group Policy

* Linux Server OS - RHEL, CentOS, Ubuntu

* Citrix (NetScaler, KEMP, XenApp, Microsoft RDS)

* Veeam

* ESET, Sophos

* Rack-mounted servers, cable patching


* SysAdmin or Engineering role experience required!

* Customer/end-user IT support, with a ticketing system

What they can do for you!

* My client wants an exceptional candidate, for sure, but here's what they can give you...

* Competitive salary, additional payments for shift and on-call cover, 25 days holiday with your birthday off (cheeky), pension scheme, bike storage, free fruit, frequent team events, a games room and 'Chill-out lounge', and a subsidised local gym membership.


stream is acting as an Employment Agency in relation to this vacancy.
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(3rd party vacancy)
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