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Customer Service Team Member (Social Media)
 
Title: Customer Service Team Member (Social Media)
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
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Description:
At Starling, we’re on a mission to help customers around the world live a healthier financial life, and change banking forever. We have a world class team and we’re looking for Customer Services Team Members to join us in our social media team.

While we are a fully licensed UK bank, we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day 1, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

Since our launch we have grown to having over 400k customers trusting us with over £100m of their money. We’ve also won the Best British Bank award, and grown our team to over 300 people, all based in our East London office.

We are looking for dynamic, passionate individuals to join our team and drive exceptional customer service for a next generation, digital bank around the clock; 24/7/365. There are opportunities to join our team on a full time (5 days per week) or part time (minimum 20 hours per week) basis, just let us know what works best for you. Got plans and need a night off? Shift swaps are available!

The Customer Service Team’s responsibilities include:

Providing exceptional customer service primarily via social media, and on occasion via phone, email and live chat. Showing ownership and accountability for offering solutions to help and benefit our customers. Maintaining high service standards and continually improve the service to our customers. Responding to customer complaints and escalating issues as necessary. Supporting continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment. Investigating and resolving issues whilst proactively seeking solutions. Requirements

Experience of engaging with customers over social media channels.Strong customer focus. Excellent written and verbal communication skills. Ability to adapt to change. Ability to balance workload and deal with multiple priorities. Aptitude to work with a team in a changing environment. Offer of employment is subject to the satisfactory passing of background checks covering both your financial and criminal history. Benefits

Check out our careers page for perks!
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