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Customer Service Team Member (Overnight)
Title: Customer Service Team Member (Overnight)
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
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At Starling, we’re on a mission to help customers around the world live a healthier financial life, and change banking forever. We have a world class team and we’re looking for Overnight Customer Service Team Members to join us.

While we are a fully licensed UK bank, we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day 1, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

Since our launch we have grown to having over 400k customers trusting us with over £100m of their money. We’ve also won the Best British Bank award, and grown our team to over 300 people, all based in our East London office.

To support our vision, we are building a game-changing Contact Centre.

We are looking for Overnight Customer Service Agents to join us and drive exceptional customer service for a next generation bank, between 10pm - 8am, 365 days a year. There are opportunities to join our team on a full time (5 nights per week) or part time basis, just let us know what works best for you. Got plans and need a night off? Shift swaps are available!

The Contact Centre Agent's responsibilities include:

Provide exceptional customer service via phone, email, live chat and social media whilst working remotely. Show ownership and accountability for offering solutions to help and benefit our customers. Maintain high service standards and continually improve the service to our customers. Respond to customer complaints and escalate issues as necessary. Support continuous improvement ethos within the contact centre. Actively seek to improve processes and workflows. Work well within a dynamic team environment. Investigate and resolve issues whilst proactively seeking solutions. Requirements

Strong customer focus.Excellent written and verbal communication skills.Ability to adapt to change.Ability to balance workload and deal with multiple priorities.Aptitude to work with a team in a changing environment.

Offer of employment is subject to the satisfactory passing of background checks covering both your financial and criminal history.Benefits

Check out our careers page for perks!
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