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Customer Operations
 
Title: Customer Operations
Category: Other
Job type: Permanent
Job status: Full Time
Salary: £25,000.00
Salary per: annum
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Description:
At Cuvva we’re building insurance the way it should be.

No more lengthy forms. No more waiting on hold. No more ‘computer says no’ attitude.

We’ve gone back to basics to build products that actually work for the customer.

We are super focused on creating a friendly, simple and hassle-free customer experience.

Don’t just take our word for it - check out our website, click on the speech bubble in the bottom right hand corner and chat to one of the team.

Why Cuvva?

We get it. Insurance isn’t traditionally considered exciting. At Cuvva we’re changing insurance and we are looking for people who find that as exciting as we do.

We're building a diverse team and we welcome people with different types of experience and outlooks.

You will really thrive at Cuvva if you have a ‘can do’ approach, are willing to try your hand at different things, have ideas and show initiative.

Requirements

The Role

You will be a pivotal part in many aspects of customer operations. You will be assisting users by resolving their questions and issues at a relatively fast-pace (currently, our average response time is 1 minute).These should be approached in an empathetic manner, by utilising the training resources and knowledge base you have to hand, in order to provide assistance, assurance or a solution.

You’ll need to be a detective at times. We’re always looking for new ways to define problems or provide solutions by investigating what the root cause might be.Your ideas have an impact on how we can change the product to fit the customers’ needs.

Alongside online customer support, you will also be responsible for verifying identity documents and investigating potentially fraudulent activity, so a keen eye for detail is very valuable.

This can be a part-time or full-time role. We are searching for someone who is flexible with working hours and is open to working outside of normal business hours for some shifts. Office-based training and activities will also be organised regularly, in order to provide opportunities to keep up to speed on changes and announcements throughout the company. Attendance at our quarterly ‘All Hands’ in the office is also essential.

All training will take place over a 3 week period during office hours, from Monday-Friday (this can be flexible depending on your availability). Following this, the shifts will take place both in-office and remotely.

Please bear in mind that you must have permission to work in the UK and you should be fluent in written and spoken English.

We are looking for someone who:

has real drive and enthusiasm to work for a young and dynamic tech company is alert and focused to ensure our users are provided with swift and informative assistance is independent and confident in communicating with the wider team has tons of empathy and understanding. This impacts on interactions with customers, your team and the wider company is calm under pressure. Unhappy users can often be turned around with assistance and reassurance is willing to take on all manners of work and collaborate with the wider team takes the initiative to explore potential projects and carries them through to the end continually suggests ways to deliver a phenomenal service Benefits

Company perks:

The team benefits include: Working in our (dog friendly ????❤️) offices in Shoreditch Monthly team outings (karaoke, go-karting, bowling, comedy night!) Regular team lunches Personal development budget Professional training budget Brand new MacBook Cycle to work scheme 33 days of holiday a year (inc. UK public holidays) Coaching from Sanctus providing you with a safe space to talk and support your mental health Significant savings on your insurance ???? Compensation:

Full time: 25k p.a. + share options (45 hours per week)

Part time: £11 an hour (minimum of 17 hours a week)
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