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Cloud Services Engineer
 
Title: Cloud Services Engineer
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £45,000.00 - £55,000.00
Salary per: annum
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Description:
A Senior Cloud Services Engineer is responsible for provisioning client services within the Six Degrees cloud environments. The Senior Cloud Services Engineer will work with emerging technologies in order to automate and configure services based on cloud platforms. Alongside this, the Senior Cloud Services Engineer will be hands on in the operation, management and maintenance of cloud infrastructures, utilised by the business' extensive customer base.

Senior Cloud Services Engineer assist with planning, managing and scheduling workloads across the Cloud Services Team

The following represent the core tasks to be carried out as a part of the role:

Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives. Participate in Major Incident and Major Incident reviews. Facilitate effective working relationship between Cloud Services and wider business. Monitor progress of work, providing the customer / other Six Degree teams with feedback and real-time information regarding progress, throughout the lifecycle of the any work. Proactively escalate Incidents to the Head of Cloud Services or responsible person when targets are expected to be breached, or where technical or functional escalation is needed. To manage and support and via Six Degrees service management system and ensure SLAs are met. Build, expand, migrate and decommission cloud platforms within the Six Degrees portfolio. Maintain and patch hardware, operating systems and software that required to run Six Degrees cloud platforms. Capacity management for all cloud platforms, providing capacity metrics and trends to the business. Platform license management and reporting. Product provisioning, configuration and documentation. Provide 3rd line support to all cloud services related incidents that are escalated via SMC/assurance or professional services teams Provide problem management to cloud services related issues. Establish a good understanding of the cloud environments to accurately monitor and diagnose potential failures. Proactively ensure the health of essential cloud backup and DR services. Maintain documentation in the relevant systems appropriate to the environment. Ability to attend datacentres or customer’s sites for installation or support purposes. Work with supporting vendors to resolve hardware and software issues. Maintain good working practice under RFC, scheduled maintenance windows with clear communications. Ensure that all new and change customer solutions are built to an agreed standard and that project teams are communicated to with all required information during the delivery phases. Work within an out of hour’s standby rota. Requirements

Hands on experience with support and RFC ticketing systems. Comprehensive understanding of virtualisation, significant working experience with VMware’s vSphere Proven experience with blade and SAN technologies, both Dell and HP, ISCSI and FC. Proven experience with monitoring technologies, PRTG or SolarWinds. Compelling experience with DR technologies, Veeam and Zerto. Good understanding of networking, IP addressing, firewalling and public DNS. Proven experience with Microsoft Windows Server Exchange Server, MSSQL, Remote Desktop Services, IIS, Active Directory and DNS. Exposure to Azure and Office 365. Proven experience with backup technologies, Ahsay, Asigra or similar. PowerCLI or PowerShell are a plus. Any level of Linux skills are a plus.
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