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Product Support Administrator
 
Title: Product Support Administrator
Category: Marketing /Product
Job type: Permanent
Job status: Full Time
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Description:
Product Support Administrator - Diabetes

Careers that Change Lives

The primary purpose of the role is:

To ensure all necessary administration for Diabetes MiniMed Care is completed in a timely and accurate way To provide efficient order, dispatch and stock administration for all replacement belt clips, loans and repair cases handled by Product Support - following a prioritised workflow To send scheduled letters or email communications to new and existing customers in line with defined engagement plans The secondary purpose of the role is to handle overflow calls routed from Product Support during times of peak demand (i.e. when Product Support Specialists are available to take calls).

The role reports to the Team Leader, who will set objectives and expectations and carry out performance reviews. On a day-to-day basis, direction on technical or process issues or escalations will be provided by the Team Leader or MiniMed Care Senior in their absence. The Training & Quality Manager will provide required training on contact handling procedures for HCPs, quality standards and system usage.

A Day in the Life

To carry out (to a prioritised workflow) the administrative tasks required to complete: holiday loaner pump orders, amendments and follow-up ordering and dispatch of replacement pumps for OOH customers ordering and dispatch of replacement products To carry out regular stock checks and ensure timely replenishment ordering Database cleaning and maintenance, and ad hoc data cleaning tasks To send scheduled written communications to new and existing customers in line with defined engagement plans To maintain accurate and up-to-date customer accounts, capturing minor changes To handle all inbound phone or email queries from HCPs related to funding and approvals To respond to internal phone or email queries from Territory Managers and Medtronic Health Care Professionals To handle inbound overflow calls routed from Product Support during peak demand times (in line with training given by the Training & Quality Manager) Must Haves

Minimum of 2 years experience in a comparable role in a customer support operation: must have involved set up and maintenance of customer accounts and management of payments and invoicing, ideally where funding source was a third party (not end user) must have involved handling payment or invoicing queries by phone or email, i.e. not pure back-office role Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and written A demonstrable record of high performance on compliance with defined financial, administrative and contact handling procedures Flexible attitude, comfortable switching between admin tasks and handling overflow calls routed from Product Support Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call Skilled user of CRM/SAP systems to retrieve or enter required data; MS Office proficiency

Nice to Haves

Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding sourceSecond language Some degree of knowledge of diabetes and/or other medical devicesUnderstanding of the UK healthcare system a strong advantageTouch-typing

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.
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