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Product Support Specialist, Swedish Speaking
 
Title: Product Support Specialist, Swedish Speaking
Category: Marketing /Product
Job type: Permanent
Job status: Full Time
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Description:
Product Support Specialist - Diabetes Sweden Careers that Change Lives

Provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals, etc) regarding the use of Medtronic Diabetes products. Resolve technical support for customers by troubleshooting, capturing and following-up on Product Observations and Interactions. Exceed customer expectations when resolving inquiries/requests.

A Day in the Life

Therapy and Product Knowledge

Using proficient disease and therapy knowledge to support customers Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers. Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets Call Management

Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories. Ensure on or above-target compliance with call quality standards Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI) Demonstrate empathy, patience and resilience while safely assisting customers

Troubleshooting & Quality Management

Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirementsAccurately and consistently document customer feedback and troubleshooting completedEnsure support and solutions provided are aligned with Department and Standard Operating ProceduresCoordinate return flow for all Diabetes products for quality analysis together with local office

Core Elements

Understand, comply with Medtronic policies and serve as an ambassador for Medtronic with internal/external stakeholdersActive and effective communication with customers, to record and present clear and concise information in a timely manner - both verbally and writtenPerceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needsAbility to handle high stress environmentFrame problems as opportunities when evaluating solutions provide excellent solutions and services to customersEngage in self-development, including participation in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments to meet customer needsMust Haves

At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience. Strong oral and written language skills in English Fluent in a Swedish and/ or Finnish Effective Multi-tasking (navigating between programs to access customer data and input text during call) Basic to intermediate level of math skill required to assist customers with their vital statistics

Nice to Haves

Post-secondary education Diabetes and Therapy Knowledge Experience using: SAP and MS Office suite (Word, Excel, Outlook) Experience troubleshooting medical equipment/services in contact center/helpdesk Keyboarding 40 WPM average

Your Answer

Is this the position you were waiting for? Then please apply directly via the apply button!About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Let's work together to address universal healthcare needs and improve patients' lives.Help us shape the future.

Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.
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