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3rd Line Engineer
Title: 3rd Line Engineer
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £28,000.00 - £35,000.00
Salary per: annum
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An exciting opportunity to work in a successful, growing and highly respected organisation has risen. We at Priority One IT are looking for a dynamic, energetic and driven 3rd Line Engineer to join our expanding team, based in London Bridge.

The role will involve working alongside a highly experienced team of engineers, providing IT support to Priority One’s expanding client base, through a combination of telephone, remote desktop and onsite support. We have a very diverse client base, ranging from medical, finance companies, exclusive bar/restaurants to small/medium businesses and many more.

Priority One supports employees career development by offering the opportunity to gain additional qualifications/certifications to expand technical knowledge and development for those wanting long-term career progression.


Main Responsibilities

– Working on the Service Desk dealing with 1st/2nd/3rd line issues

– Conducting routine maintenance tasks for existing systems

– Covering on-call support duties on rotation

Key Skills– Minimum of 4 years’ experience in a commercial IT support role

– 2nd/3rd line support experience in a 50+ user environment– Outsourced IT support experience advantageous

Technical Experience Required

– Apple Mac

– Advanced Active Directory 2012/2016

– Advanced Windows 2012/2016

– Advanced Office 365

– Advanced Windows 7,8 and 10

– Basic VMware ESX (any version)


– General firewall and router

– Powershell


– Minimum level of Microsoft Certified Professional

– Other industry certifications advantageous

Personal Attributes

– Able to demonstrate strong written and verbal communication skills

– Exceptional customer service and handling ability

– Organised and resourceful with excellent time management

– Strong emphasis on accuracy and attention to detail

– Pro-active self-starter and enthusiastic team player


This is an exciting opportunity in a unique environment for the right candidates, who will be keen to thrive in the hard-working and rewarding surroundings of a growing and dynamic business.

In addition to a competitive salary, and annual leave we also offer a company pension and discounted gym scheme. Along with industry leading training and qualifications such as AWS, Microsoft and Cisco courses and certifications.

We also provide our team with exciting opportunities to enjoy social events on a regular basis, including Friday drinks & regular pizza!
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