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Shift Supervisor (Retail)
Title: Shift Supervisor (Retail)
Category: Wholesale / Reselling Sales
Job type: Permanent
Job status: Full Time
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£17,080 per annum

5 days a week

To apply please do not rely on your CV. Please ensure that you have fully completed the application questions, including providing examples of how you meet the requirements for the role.


Reporting to the Retail Manager you will organise the day to day running of the shop, ensuring all rules and procedures are followed. You will achieve set targets and KPIs and deliver excellent customer service. This is a lone worker role although there will be managerial support.

Understanding and implementing laws relating to Alcohol and tobacco. Ability to deal with difficult situations Communicating any problems to the Retail Manager Delivering excellent levels of customer service to members. Carry out stock checks if required Identifying any health and safety issues that arise when on shift Responsible for all shop floor till operations including change and cashing up. Responsible for cleaning and upkeep of rented equipment such as the coffee machine. Responsible for shop cleanliness and stock levels. Deal with complaints in the correct manor ensuring all negatives become positives. Engage with members Understand and help deliver first class NPS results. Understand and help deliver department vital stats ABOUT US

The Students’ Union at Essex is on a mission…

We’re on an adventure to become the world’s most student-centred organisation.

It sounds bold, and it is. But we believe that every single one of our 15,000 members is amazing and that they deserve nothing less.

Over the course of this journey we’re making four clear promises to our members:

We’ll help you get an amazing degree and job We’ll give you a kick ass membership We’ll shape everything around you We’ll benefit all students Every single ounce of our energy and every job in the Union (including the Shift Supervisor) is dedicated to achieving these four things. We promise not to let up until we’ve made them all happen.


If the SU was a person, these are the things that we’d have tattooed on our body:

Powered by students – everything we do comes from our members Shoulder to shoulder – 15,000 students and almost 500 staff, standing together No bulls**t – we promise to tell it like it is, no spin and no red tape Work hard, play hard – because life’s about both Always challenge – the Essex spirit is in our DNA and we’ll fight to uphold it You’ll become part of an unconventional family who will support you through every stage of your journey.


Retail Experience

Excellent interpersonal and organisational skills

Experience of merchandising

Experience of Cash Handling and reconciliations

The ability to motivate and develop staff teams

Excellent communication skills both written and verbal

Excellent interpersonal skills

Understanding of health and safety requirements

Qualified in food hygiene

Ability to deliver excellent customer service and recognise the changing requirements of the membership and customers

Experience in controlling a team

Experience in food hygiene

Experience in the convenience sector.

Experience of supporting and motivating a team

Ability to deliver an excellent customer service to a wide range of members.


Become part of a vibrant and exciting organisation


35 hour week

23 days holiday plus 3 days for Christmas closure, and your birthday off

Excellent pension scheme

Childcare vouchers

Paid volunteering opportunities

Staff discounts in SU outlets

Opportunities for development

To apply please do not rely on your CV. Please ensure that you have fully completed the application questions, including providing examples of how you meet the requirements for the role.
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