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Customer Service Team Member (Part time/evenings)
Title: Customer Service Team Member (Part time/evenings)
Category: Accounting & Finance
Job type: Permanent
Job status: Part Time
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Starling is one of Britain’s leading mobile banks and is on a mission to disrupt the traditional banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.

Since our launch in 2014, we’ve opened more than 460,000 accounts; trusting us with over £250m of their money. We’ve won the Best British Bank award, and now employ more than 340 people in our City of London office.

We are a fully licensed UK bank, but we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We are looking for dynamic, passionate individuals to join our team and drive exceptional customer service for a next generation, digital bank around the clock; 24/7/365. These are opportunities to join our team on a part time (20 hours per week) basis, to work during the evenings. Shifts will be between 5:00pm-12:00am. Got plans and need a night off? Shift swaps are available!

Your shifts will partly be worked remotely from home after graduating from our Academy, though you would be required to come on-site on a rotational basis approximately one or two weeks per month.

The Customer Service Team’s responsibilities include:

Providing exceptional customer service via phone, email, live chat and social media. Showing ownership and accountability for offering solutions to help and benefit our customers. Maintaining high service standards and continually improve the service to our customers. Responding to customer complaints and escalating issues as necessary. Supporting continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment. Investigating and resolving issues whilst proactively seeking solutions. Requirements

Strong customer focus. Excellent written and verbal communication skills. Ability to adapt to change. Ability to balance workload and deal with multiple priorities. Aptitude to work with a team in a changing environment. Offer of employment is subject to the satisfactory passing of background checks covering both your financial and criminal history.


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