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Customer Delivery Manager
 
Title: Customer Delivery Manager
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Description:
About us:

There are approximately 80,000 queries done every second on search engines. But more than 50% of pages on enterprise websites are not showing up at all in organic search results.

That’s a ton of missed opportunity!

Enter Botify.

We are building the new standard in enterprise search marketing.

Our unified, data-driven, and user-friendly platform provides companies with the insights they need to impact every stage of the search process from the underlying technical requirements to content optimization, ranking, and real keywords.

Botify is used by 500+ leading global companies across industries including e-travel (Expedia, Luxury Retreats, Odigeo), e-commerce ( , Macy’s, Farfetch, Zalando), media (Axel Springer, Condé Nast, Refinery29), marketplace (eBay, RetailMeNot, Monster), and digital agencies (Merkle, iProspect, GroupM).

We are a fast-growing, VC-backed, SaaS company with $27M in funding and offices in New York, Seattle, Paris, and London.

Your Impact:

Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer?

Botify thrives on the success of our customers, and we’re looking for strategic, results-driven Customer Delivery Managers (CDMs) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes.

As a CDM, you will own the ultimate success of the Botify customers’ on-boarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and renewal.

Duties and Responsibilities:

Manage the on-boarding, implementation, and usage of the Botify Platform Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution Coordinate the technical work to be completed by professional services resources with the Customer Provide initial orientation of the platform to clients before implementation kick off Communicating regularly with the customer to evaluate satisfaction, completion of success criteria, and ensure the implementation is completed on schedule Provide SEO best practice and strategy recommendations Liaise with Botify’s Technical Support Team on customer support tickets Partner with Customer Success Managers in driving client retention, and identifying business growth opportunities Energized by solving problems and finding opportunities to make clients successful What You’ll Need To Be Successful:

SEO knowledge and previous experience in the SEO industry Familiarity with enterprise software and/or hands on software implementation and delivery experience Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist with experience in translating that passion into business impact for customers Significant customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience We're looking for a team player with a passion for Search Marketing, and Digital Marketing in general, who understands how Botify can impact Digital Marketers' daily life and help them generate results for their customers
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