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Client Insight Analyst- FTC
 
Title: Client Insight Analyst- FTC
Category: IT/Software Development
Job type: Temporary
Job status: Full Time
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Description:
Our mission and vision

Thomsons Online Benefits is Changing Benefits. For Good. Our unique and innovative SaaS platform takes employee engagement to a whole new level. We are fast paced, ambitious, people focused and on a journey to dominate the global benefits market.

We are in the midst of one of the most exciting times in the company’s history and while we are already recognised as the global leader in our industry, we will not become complacent. We continue to work to revolutionise the market and our PINK people are what makes this possible. We are passionately committed to going the extra mile for our clients, partners and people. Our values to ‘be brilliant together’, ‘maximise potential’ and to ‘challenge everything, deliver excellence’ are part of our unique culture. This is the PINK glue that binds us.

It is time for Thomsons Online Benefits to continue its success. We truly believe that using our platform and products can impact and improve people’s lives. In fact, nearly 2 million people are already using our platform (Darwin). That’s a lot of people enjoying their flexible benefits!

About the team

This role is based on a Fixed Term Contract of 3-6 months.

This role will work with the Head of Client Operations to analyse all aspects of the core function. This role will take an extensive look at our client profiles, contract data and the overall processes within the team. It is a unique opportunity to utilise our data to increase business understanding and performance.

The Client team are integral to the long-term success of the business and our clients. The team are driven, dedicated and a collaborative team that are looking forward to welcoming the data analyst on-board.

The role and your mission

Producing reporting, insights and trends from existing client data Providing proposals for improving processes Capture business requirements and document data and process flows Undertake a data deep dive project that will give us insight into our client base Analyse our client data to pull out key insights and trends about our existing clients and their contracts The insight you provide will feed into our contract renewal strategy Perform data mining on client data from multiple sources, to identify trends, inconsistencies and where we can get added value What skills & values you will bring:

Previous experience analysing client and or sales client/customer data Hands on experience in delivering business analysis or business data flows Experience working in an analytical and insights role and you will have a proven track record of using databases and CRM systems (preferably salesforce) Proven experience of leading a client insight project A proven track record of pulling together data from several databases and CRM systems (preferably Salesforce) Our PINK benefits and culture

An opportunity to work in a fast growing, innovative company with lots of room for progression A fail-friendly environment that encourages learning and initiative Flexible working options (when applicable) Day off on your birthday Weekly health and fitness classes Matching charity contributions, charity days off and Pay it Forward charity challenge
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